Patient Access Rep - CHC Primary Care Clinic

Patient Access Rep - CHC Primary Care Clinic - FT DAYS

Sky Lakes Medical Center is seeking a dedicated Patient Access Representative to join our CHC Primary Care Clinic for full‑time day shifts. The role is crucial for patient focus, efficient workflow, and accurate data management.

• Medical or clerical experience preferred.
• 50 wpm keyboard skills, excellent spelling, math, and problem‑solving.
• Filing, telephone, and data‑entry skills.
• Ability to work independently and collaboratively with patients, staff, and professionals.
• Prior knowledge of medical terminology and limited ICD‑9 coding is a plus.

• Fast, efficient pace; sit, stand, walk extended periods.
• Lift up to 40 pounds; push Wheelchair up to 250 pounds; assist patients in/out of chair or wheelchair.
• Good hearing and legible handwriting.

• Patient and visitor reception; direct patients to appropriate location.
• Verify insurance and billing information; process all insurance types.
• Audit charts daily for completeness and accuracy; complete follow‑ups within designated time.
• Prepare patient‑care paperwork promptly; maintain >95% accuracy.
• Contact repair when office equipment needs maintenance.
• Work closely with ancillary clinical departments and physician offices.
• Attend meetings; support division directions and communicate improvements with supervisor.
• Train and orient new clerical staff.
• Communicate effectively in person and telephone; work with variety of personalities.
• Handle stress and pressure; make decisions.
• Understand, support, and comply with Sky Lakes Medical Center philosophy, policies, and procedures.
• Maintain competency in all responsibilities.
• Demonstrate mission, vision, values, and strategic plan competencies through core standards.
• Demonstrate awareness of age‑specific, cultural, spiritual, and functional status practices for customers.

• Perform other duties as assigned.

Entry level

Full‑time

Health Care Provider – Hospitals and Health Care