Quality Assurance Specialist

Description

Under the direction of the Chief Quality Officer, the Quality Assurance Specialist (QAS) is responsible for the operational execution of the organization’s Quality, Compliance, and Risk Management programs.

1.
Quality Program Support. Support implementation and ongoing activities of the organization’s Quality Assurance/Performance Improvement (QAPI) Program in accordance with organizational policies, applicable regulations, and accreditation standards. Assist with quality improvement activities across departments as assigned.

2.
Data Collection, Analysis and Reporting. Collect, track, analyze, and report quality, compliance, risk management, and operational performance data. Prepare reports, summaries, and supporting documentation for leadership, committees, and departments to assist with monitoring organizational performance and identifying opportunities for improvement.

3.
Committee Coordination. Coordinate and support Quality, Compliance, Risk Management, and related committee activities including meeting scheduling, agenda preparation, meeting minutes, follow-up tracking, and documentation management.

4.
Audit and Accreditation Support. Support organizational readiness activities related to internal audits, external reviews, monitoring activities, and accreditation requirements, including assistance with data collection, documentation preparation, corrective action tracking, and follow‑up activities.

5.
Risk Management Support. Track and monitor incidents, adverse events, near misses, complaints, grievances, and identified risk trends. Assist with documentation review, corrective action follow‑up, and reporting activities in accordance with organizational policies and procedures.

6.
Complaint and Grievance Coordination. Receive, document, track, and coordinate escalated patient complaints and grievances in accordance with organizational policies and procedures. Assist with investigations, trend analysis, follow‑up activities, and reporting of identified concerns.

7.
Policy and Procedure Support. Assist with drafting, revising, organizing, and maintaining policies, procedures, workflows, and supporting documentation related to quality improvement, compliance, risk management, and operational activities.

8.
Collaboration and Organizational Support. Work collaboratively with Patient Navigators, clinical staff, leadership, and other departments to support quality improvement, compliance, patient safety, and risk management activities and ensure appropriate escalation and follow‑up of identified concerns.

9.
Training and Education Support. Assist with coordination of training and educational activities related to quality improvement, compliance, accreditation readiness, patient safety, and organizational policies and procedures.

10.
Reporting Responsibilities. Submit regular reports and updates regarding assigned activities to the Chief Quality Officer and other leadership as assigned.

11.
Regulatory and Operational Awareness. Remain informed regarding changes in healthcare regulations, accreditation standards, compliance requirements, and industry best practices relevant to assigned responsibilities.

12. Like all employees of the Klamath Tribes, the incumbent will be called upon to accomplish other tasks that may not be directly related to this position, but are integral to the Klamath Tribes’ broader functions, including but not limited to, assisting during Tribal sponsored cultural, traditional, or community events that enable the successful operation of programs and practices of The Klamath Tribes as aligned with The Klamath Tribes’ Mission Statement.

Some of these tasks may be scheduled outside of regular work hours, if…