Lead Clerk - Oregon

Join to apply for the Lead Clerk - Oregon role at Win Co Foods

4 days ago Be among the first 25 applicants

Join us at Win Co Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, Win Co is the second largest Employee-Owned company in the United States, with more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP).

Our benefits, including top-tier medical plans and tuition support, set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Assist management with the operations of the store by performing clerk duties in the designated department (
grocery or freight
), leading by example, and assisting the department manager in general department operations as directed. Answer customer questions and complaints in a professional manner and assure all customers receive fast, friendly service. Perform the duties of a grocery clerk, cashier and/or freight stocker in addition to assisting assigned employees in the performance of their tasks as appropriate, including notifying them of their breaks and lunches.

Performs other related work.

• Seek opportunities to welcome, engage, serve and thank customers. Maintain an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.
• Provide customer service by performing clerk duties in the designated department (grocery or freight). Refer to Grocery Clerk, Cashier/Checker and/or Freight Stocker job descriptions for complete list of responsibilities.
• Lead customer service, including handling complaints and requests, approving checks, selling gift certificates, issuing refunds, receiving returned check payments and answering any questions the customer may have.
• Continuously monitor area activities, including customer traffic flow, coverage of checkout lanes, etc.
• Maintain cleanliness and eye‑appeal of work area, storage area, equipment and retail displays according to company policy and legal regulations; clean work area by mopping, sweeping, taking out garbage, etc.
• Ensure the department/area of responsibility is kept clear of excess carts, baskets, garbage, etc.
• Monitor arrivals, breaks, lunches and departures of employees in area of responsibility; communicate with immediate supervisor regularly.
• Assist immediate supervisor as needed or directed.
• Assist clerks by providing direction and leadership, demonstrating and performing clerk responsibilities and assigned tasks, and answering employee questions.
• May monitor cashier money handling procedures and assist with scan system procedures (e.g., UPC codes not on file, scan pricing errors, etc.).
• May fill department racks/shelves, displays, coolers, handle and use cleaning materials, department machines and equipment, pull cardboard and face the wall and aisles, perform cashiering duties, perform other duties as needed or directed.
• Maintain a constant awareness of customer and employee safety.
• Stock and rotate merchandise in any area of the store as needed.
• Perform other duties as assigned or needed.

• High School Diploma or equivalent

• Communicating clearly and professionally, utilizing excellent verbal, written, and interpersonal communication skills, establishing and maintaining a good rapport with co‑workers, supervisors, vendors, customers and others.
• Providing leadership, exhibiting interpersonal skills by maintaining composure and professionally addressing difficult and sometimes angry individuals including customers, vendors and co‑workers.
• Applying clear understanding of overall company practices, including in-depth knowledge of policies/procedures, in order to effectively judge and react to customer activity.
• Demonstrating initiative and self‑direction to perform a variety of simultaneous skills (multi‑tasking).
• Conducting visual inspections, reading reports, computer printouts, register and computer screens, etc.
• Performing basic math (add, subtract, multiply and divide) and computing weights and measures.
• Performing primary duties efficiently and accurately with honesty and integrity.

• Consistently provide friendly, courteous service to internal and external customers.
• Work any scheduled work shifts including evenings, graveyard, overnight, weekends and holidays as scheduled or required.
• Perform all duties described in the appropriate department specific job description (grocery clerk, cashier and/or freight stocker).
• Understand overall company practices through previous experience in designated department (grocery or freight) or equivalent.
• Properly use cleaning chemicals in accordance with manufacture’s guidelines and instructions.