Expert Global Business Excellence

Are you passionate about air cargo? Are you looking for a job where every day brings something new and different? Our small team of specialists provides support to our worldwide stations in specialized product questions and shipment irregularity handling.

Starting date
:
May 15, 2026 or upon agreement

You may apply in English or German.

Become a part of a team who makes a difference in customer service and global business excellence. Join us in delivering outstanding support and problem-solving for our air cargo operations, and be a key player in driving our company's success in the global market.

• Guide and support our worldwide stations in all cargo products & services matters
• Support our stations in shipment irregularities handling
• Initiate products and services process improvements in close coordination with other departments
• Analyse service failures, initiate solutions and perform service recovery
• Carry out investigations and complete CAPA reports, supporting and managing customer complaints for pharma quality issues
• Build up a good relationship with internal stakeholders and external providers
• Make improvement recommendations and participate in projects to enhance customer service and IT infrastructure
• Ensure appropriate information exchange with all colleagues and interfacing organizations such as other departments, stations, handling agents and service providers

• Diversity programmes
• Paid maternity and paternity leave
• Attractive company pension scheme
• Subsidized parking or public transport
• Company health management
• Flexible workhours and part-time working models
• Remote working (e.g. from home)
• Flight benefits

• At least 2 years of experience at Swiss World Cargo, a cargo handling agent or a freight forwarder in an operational duty
• Good knowledge of cargo products and services, the industry and its requirements
• Customer Service mind set – experienced in Customer Service (internal and/or external customers) is an asset
• Fluent in English (oral and written), additional language skills preferred
• Solution and result orientated, problem solver in an efficient way
• High level of attention to detail, even in stressful situations
• Able to work both independently and as part of a team
• Good knowledge of M365 Applications (Power Automate,Power BI, etc. will be an asset)
• At ease while working with different IT systems (good knowledge of Skychain and/or Cargospot is an asset)

For any further questions, please contact our Recruiting Services Center at .

Levi Wisler