Customer Service​/Call Handler

Be the voice of a trusted UK specialist where exceptional customer service truly matters.

Pertemps are currently working with a well-established and respected provider of fire detection and electronic security solutions across the UK. Due to continued growth, they are seeking a professional Call Handler / Administrator to join their team in Knaresborough on a temp-to-perm basis.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys delivering high-quality customer service, and wants long-term career stability within a growing business.

Role Overview :

Position:
Call Handler / Admin & Customer Service

Location:

Knaresborough

Working Hours:

Monday to Friday
08:30am – 17:00pm
Early finish Friday at 4:30pmHourly Rate: £13.50 per hour

Contract:

Temp to Perm (after 15 weeks)
No weekend working

As a Call Handler with a strong customer service focus, you will act as the first point of contact for customers, engineers, and internal teams. You will play a vital role in ensuring all enquiries are handled professionally, accurately, and efficiently while providing consistent, high-quality customer service at all times.

This role combines inbound call handling with administrative coordination, making it ideal for candidates with strong communication, organisation, and multitasking skills.

Key Responsibilities:

Customer Service & Call Handling
Deliver excellent customer service by handling inbound calls, emails, and online enquiries
Accurately log customer requests, issues, and service calls into CRM or job management systems
Provide clear, professional information regarding services, appointments, and procedures
Prioritise urgent and emergency calls, escalating where necessary
Follow up with customers to ensure resolutions and satisfaction
Maintain a consistently high customer service standard across all interactions

Administrative & Operational Support:
Update and maintain customer records with attention to detail
Prepare and distribute service documentation, quotations, and acknowledgements
Support engineer scheduling and service coordination
Assist with purchase orders, invoicing, and basic billing queries
Maintain organised electronic and paper filing systems
Draft internal and external correspondence as required

Team

Collaboration:

Liaise with engineers, operations, and sales teams to support effective service delivery
Communicate job updates clearly between field teams and customers
Assist with information gathering for compliance and reporting requirements🧠 Skills & Experience Required
Proven experience in customer service, call handling, or office administration
Confident and professional telephone manner
Excellent verbal and written communication skills
Strong organisational and time-management abilities
Ability to manage multiple priorities calmly and efficiently
Competent with Microsoft Office (Outlook, Word, Excel)
Ability to learn CRM and service scheduling systems quickly⭐

Desirable Experience
Previous experience as a Call Handler or Customer Service Administrator
Experience using CRM or job management systems
Knowledge of the fire and security industry (beneficial but not essential)👤 Personal Attributes
Friendly, reliable, and proactive
Strong problem-solving skills with high attention to detail
Team player who can also work independently
Able to handle confidential and sensitive information professionally
Passionate about delivering outstanding customer service
Pertemps - Leeds Branch