Volunteer eCommerce Dispatch Assistant

Make a difference just by being you. If you enjoy hands‑on work, have an eye for detail, are organised and committed to good customer service, then why not join our online retail team. This is an excellent opportunity to gain experience in fulfilment, logistics, and eCommerce, while also using your existing skills. Volunteering in our retail team is a great way to make new friends and have fun.

There is no minimum time commitment – whether you can do a few hours a week or once a month, we’ll do our best to offer a role that fits your schedule. No previous experience is necessary as training will be provided.

If you decide to apply, a member of the volunteering team will contact you and ask you to come in for an initial chat. This is not an interview, just a chance to get an idea of what the role will involve. It is also a great opportunity to see the warehouse and meet the people you will be volunteering with.

Volunteer eCommerce Dispatch Assistant

eCommerce Manager

Property/on-site

Our Volunteer eCommerce Fulfilment Assistants play an essential role in the smooth running of our online shop while raising vital funds for Yorkshire Cancer Research. If you have an eye for detail, enjoy hands‑on work, are organised, and want to make a difference, this could be the role for you.

• Select and gather sold items from our inventory and prepare them for dispatch.
• Carefully pack items to create a positive unboxing experience, focusing on both presentation and protection during transit.
• Organise and label packages for daily collection by our dispatch provider, ensuring accurate and timely shipping while maintaining attention to detail.
• Review each order before it’s packed, checking items for quality and accuracy so that every customer receives exactly what they ordered.
• Help keep our dispatch area organised by monitoring packing supplies to ensure efficient operations.
• Maintain a clean, tidy, and safe working environment to keep you and the people around you safe.

• Keen attention to detail.
• Organised and self‑motivated.
• Someone who is willing to follow guidance and processes.
• An enthusiastic and helpful attitude.
• Reliability is essential.
• Someone who is reasonably active – this role involves lots of moving, bending and carrying.

• Hands‑on experience:
  Learn the end‑to‑end process of preparing, packing, and dispatching orders—a crucial element of online retail.
• Develop an eye for quality:
  Sharpen your attention to detail as you work to ensure each item is packed to perfection.
• Business operations insight:
  Gain practical experience in logistics, stock management, and fulfilment in a charity retail environment, and understand how fulfilment enhances the overall customer journey.
• Boost your CV:
  Add competitive experience in fulfilment, logistics, and eCommerce, ideal for retail or customer service roles.
• It’s fun! We’re confident you’ll gain real satisfaction from doing something valuable with your free time.
• It is a great way to support a worthwhile cause. You will be playing a key role in raising funds which will help more people across Yorkshire avoid and survive cancer.

We need one reference and proof of  home address for all volunteers. There is training required for this role.

Manse Lane, Knaresborough, HG5 8NQ
, United Kingdom