Customer Service Representative

Customer Service Representative

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will provide exceptional service, resolve inquiries, and ensure a positive customer experience.

• Customer Interaction:
  Interact with customers via phone or email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem‑Solving:
  Identify and analyze customer needs, provide creative solutions when necessary, schedule appropriate services, and escalate complex issues to management.
• Documentation:
  Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching:
  Efficiently dispatch vehicles and coordinate personnel to meet customer requests, considering location, urgency, and availability.
• Product Knowledge:
  Develop an understanding of our products and door services to provide accurate information to customers.

• High school diploma or equivalent.
• 2+ years of customer service experience, business‑to‑business highly preferred.
• Excellent communication and interpersonal skills.
• Strong problem‑solving and decision‑making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast‑paced environment and prioritize tasks.
• Patience, empathy, and a customer‑centric mindset.
• Ability to work effectively in a team and handle high‑stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• Hourly salary based on experience
• Career advancement opportunities
• Positive work environment
• Recognitions and rewards
• Comprehensive health benefits, 401(k) match, 8 company‑paid holidays, and PTO

• Regular shifts available between Vortex business hours of 7:00 AM – 5:30 PM, Monday through Friday.
• Position requires working in the office, not remotely.
• Work performed in an office environment; requires ability to operate standard office equipment and keyboards.
• Must be able to walk short distances and sit for prolonged periods.
• Noise level moderate in an office environment.