Job Description & How to Apply Below
Telecare Technician
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Telecare Technician
Dorset
Hours:
37.5 hours per week
Salary: £24,909.00 per annum
This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!
Join us as our new Telecare Technician at Medequip Connect and let us empower you to truly make a difference.
Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.
You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.
Who are Medequip Connect?
Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.
We help people to maintain people’s independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.
About the role
As the Telecare Technician for Medequip Connect, you will work alongside hospitals and other health and social care teams to ensure that assistive technology equipment is safely installed into a person’s home, or care setting after their discharge from hospital
Your day-to-day responsibilities will include, but not be limited to:
* Gaining an extensive knowledge of Assistive technology, how it works and how it can support people to remain safe and independent at home.
* To develop and maintain good working relationships with a range of service providers to provide and maintain a flow of information and appropriate and effective communication for the benefit of service users.
* To assist in the research into and testing of new equipment, including supporting with project work.
* To utilise and follow processes for transferring stock to and from Clients homes.
* To maintain the vehicle that is provided for you in the line of work in conjunction with required standards ensuring that daily checks are completed, and any issues are immediately reported.
* Installation and upgrade of digital telecare equipment whilst using both handheld and power tools to install equipment in a safe manner, alongside using and awareness of ladders and step ladders.
* Conduct service calls on existing equipment, fault finding and resolving any issues clients may have. The collection of existing equipment when clients may no longer require it.
* Provide interactive demonstrations of installed equipment to our clients which will instil confidence and knowledge when using the equipment, alongside aftercare offerings and supporting education and documentation for clients, listening, and offering solutions to any questions they may have.
* Update and maintain client records.
About you
Above all, you will identify and align with our company values:
* We keep our promises.
* We empower people to be accountable for their actions and performance.
* We help people with empathy, courtesy, dignity and kindness.
* We show respect and are trusted by our colleagues, suppliers and customers.
* We believe in teamwork and are passionate about our work.
* We encourage innovation and the development of technology.
* We embrace change and seek to achieve excellence.
* We deliver cost effective, efficient and safe healthcare solutions.
Qualifications and experience required.
* Educated to a GCSE level, minimum
* Ideally some experience in a similar role
What we offer
* 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays)
* Continued professional development, training and learning support and opportunities for career progression.
* Pension scheme
* Van provided for travel to and from work.
* Healthcare scheme
* Life…
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