Patient Care Technician​/Unit Clerk – Nights

Patient Care Technician/Unit Clerk – FT at Knoxville Hospital and Clinics

Join to apply for the Patient Care Technician/Unit Clerk – FT role at Knoxville Hospital and Clinics. This Full‑Time position works two 12‑hour shifts (6 pm – 6:30 am) and one 12‑hour shift (7 pm – 7:30 am) with every third weekend. The role is part of the nursing care team under the direction of RNs/LPNs and involves both patient care and clerical support.

Knoxville Hospital and Clinics values Teamwork, Innovation, Compassion, Integrity, Service, and People‑Centered Care.

• Promptly answer telephone calls and route them appropriately and in a timely manner.
• Consistently demonstrate competence and proficiency in ward clerk responsibilities and procedures.
• Provide nutritional and hydration support and assist patients with personal hygiene and elimination needs.
• Consistently demonstrate awareness and understanding of patient needs for personal care and comfort.
• Take and record temperatures and other vital signs, reporting any abnormal values to appropriate staff.
• Assist nurses with treatments and procedures as directed, in an accurate and timely manner.
• Assume responsibility for patient belongings and personal property.
• Demonstrate responsibility for cost containment and ensure all patient charges are properly recorded.
• Strictly follow and enforce infection control standards.
• Maintain health testing requirements.
• Maintain current certifications/training in BCLS and complete required competencies annually.
• Attend unit meetings and in‑services or read minutes.
• Adhere to KHC compliance policies.

• High school graduate or equivalent.
• Certification from a minimum 75‑hour nurse aide course and passed CNA testing upon hire.
• Previous patient care, telephone, clerical, and computer experience required.
• Current BCLS certification; must read, write, and follow written or oral instructions.
• Current mandatory reporter designation or acquire within three months of hire.
• Display a high degree of empathetic understanding and kindness toward patients and visitors.
• Accept direction from nursing supervisors.
• Exhibit a friendly attitude and excellent customer service skills.
• Complete all annual competency training and maintain license and/or certification.

This Full‑Time position is eligible for benefits including medical, dental, vision, flexible spending accounts, a retirement plan with a company match of up to 6 %, accrued vacation and sick hours, paid holidays, and life insurance, AD&D, short‑term and long‑term disability.

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