Families Coordinator, Operation Backyard

Families Coordinator, Operation Backyard

About Knoxville Leadership Foundation
Knoxville Leadership Foundation serves the Knoxville area by connecting communities of resource with communities of need while reconciling people to Jesus Christ and to each other. Operation Backyard is one of KLF’s core programs, providing minor home repairs for low-income, elderly, and disabled homeowners through the support of volunteers and community partners.

The Families Coordinator is an entry‑level, client‑facing role responsible for guiding families through the Operation Backyard application process and ensuring smooth administrative workflow. The coordinator will serve as the initial point of contact for families seeking assistance, help gather eligibility documentation, track applications, and complete basic on‑site visits using program checklists. Prior construction experience is not required, but basic familiarity with home repair concepts or a willingness to learn is helpful.

• Serve as a welcoming, responsive point of contact for families applying for minor home repairs.
• Conduct initial applicant intake, gather required documentation, and guide families through each step of the process.
• Maintain prompt, professional communication with applicants, answering questions and providing updates.
• Schedule and conduct basic home visits using established checklists to document repair needs.
• Upload notes, photos, and assessment details into program systems.
• Track incoming applications and maintain accurate digital records within administrative and data systems.
• Assist in preparing simple reports, metrics, and program documentation.
• Ensure all paperwork, communications, and follow‑up tasks are completed in a timely and organized manner.
• Build and maintain relationships with social service providers and community partners who refer families for assistance.
• Support outreach efforts and assist in implementing new systems to increase applicant engagement.
• Conduct follow‑up interviews with families to document completed services and assess program satisfaction.
• Perform other duties as assigned to support overall program success.

• Meaningful, mission‑driven work that directly supports Knoxville families.
• Training and support from a collaborative team.
• Opportunity for growth within the operation of a well‑established community program.

• Adaptability: adapts to changes in the work environment, manages competing demands, and can handle frequent change, delays, and unexpected events.
• Analytical/Problem Solving: gathers and analyzes information skillfully, resolving problems in a timely manner.
• Communication: maintains confidentiality, remains open to others’ ideas, exhibits willingness to try new things, and has strong written and oral skills.
• Planning/Organizing: prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
• Quality Control: demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Physical Requirements:
  
  prolonged periods sitting at a desk and working on a computer; prolonged periods standing outside on active worksites; bending and twisting; and ability to lift up to 50 pounds at times.