Test Center Administrator; PT

Test Center Administrator (PT) at Prometric

Job Title: Test Center Administrator

Reports To: Test Center Manager

Department: Test Center

Location: Knoxville, TN

Test Center Address: 215 Center Park Drive Suite 700

Prometric is a leading provider of technology‑enabled testing and assessment solutions to licensing and certification organizations, academic institutions, and government agencies. We support more than 7 million test takers annually in 180 countries with our world‑class testing solutions.

The Test Center Administrator (TCA) serves as the face of Prometric in test centers. TCAs verify candidate identification, monitor exams, and maintain strict policies to uphold exam integrity. This role is essential in fast‑paced environments that support test takers in life‑changing exams.

• 12 Paid Holidays Off annually (based on work schedule and start date)
• No sales or quotas
• Office setting environment
• No inventory, stocking, floor moves or overnight shifts
• Paid training
• Sick time prorated based on start date
• 401(k) plan
• Employee Assistance Program
• Vision coverage
• Flexible Spending Account (FSA)

• Legal benefits
• Vacation time

• Part‑time – Hours will vary.
• Site may be open Monday through Saturday 7 AM to 6 PM. Saturday availability required. Occasional evening hours required. Possible Sunday hours.
• Ideal candidate works a variety of shifts any day – Monday through Saturday between 7 AM and 10:00 PM. Flexibility required.
• This is strictly a part‑time position, 20 hours per week, with an expectation to work more hours if needed.
• Schedules are available 2 weeks in advance.

• Maintain and apply expert knowledge of test center policies, practices, and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain a secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric’s vision, mission, and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

• High school diploma or equivalent required.
• College experience is a plus.

• Minimum of one year of customer service experience required (in person – call center, retail, restaurant, etc.).
• Must be 18 years of age or older to qualify.

• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.
• Ability to multitask and handle small tools, pack equipment for shipping or unpack for installation.
• Familiarity with Microsoft Windows‑based computer programs and applications (including but not limited to MS Office, Outlook, Explorer‑web browsing).

• Must be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods of time while administering exams.
• Ability to physically move through the test room every 8–10 minutes and escort candidates to and from the testing room.
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam.
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces while maintaining safety protocols.

• Entry level

• Part‑time

• Other
• IT Services and IT Consulting

Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.