Facilities Service Desk Administrator

Facilities Service Desk Administrator

The Facilities Service Desk Administrator supports delivery of Integrated Facilities Management services across customer-owned facilities in Tennessee. The position serves as a central point of contact for facility service requests, maintains accurate records in Government-approved systems, coordinates building access and response activities, communicates service status to stakeholders, and supports timely, safe, and compliant resolution of operational issues.

Worksite Locations:
Nashville, Knoxville, and Memphis

Key Job Functions

• Service Request Intake, Dispatch, and Coordination
• Government Systems, Records, and Administrative Support
• Building Access and Customer Support
• Operational Monitoring and Emergency Communications
• Documentation, Quality Control, and Continuous Improvement
• Performance Reporting and Contract Support

• High school diploma or equivalent required; associate degree or technical training in business administration, facilities management, information systems, or a related field preferred.
• Experience in a service desk, facilities helpdesk, call center, property-management office, or comparable customer-support environment.
• Ability to support continuous service-request intake and work assigned shifts, including after-hours, weekends, or holidays when required by the staffing plan.
• Proficiency with Microsoft 365 applications and experience using computerized maintenance management, work-order, ticketing, records-management, or project-management systems.
• Strong customer service, written and verbal communication, prioritization, data-entry, records-management, and problem-escalation skills.
• Ability to follow emergency, safety, security, privacy, and information-system procedures and to handle Government and tenant information appropriately.
• Ability to obtain and maintain required customer credentials, annual training, HSPD-12 clearance, building access, and Government system access, as applicable to assigned duties.
• Familiarity with federal facilities operations, NCMMS, administrative systems, physical access control, quality control, or performance-based contracts is preferred.

Competencies for success include teamwork, results orientation/operational excellence, holding self and other accountable, and operational business thinking.

All your information will be kept confidential according to EEO guidelines.

CMI is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans' status, Indigenous status, or any other legally protected factors. Disability-related accommodations during the hiring selection process are available upon request.