Customer Sales and Support Specialist

IFB Customer Care Specialist

Join to apply for the IFB Customer Care Specialist role at Pet Safe Brands
.
At Invisible Fence® Brand we are passionate about the well‑being of pets today. It is that commitment that keeps us going and growing. It is in the way we continue to pioneer powerful, industry‑changing pet solutions and provide expert care to you and your pet from your neighborhood dealer.

Answer inbound calls to assist our Brand customers with their pet product needs. This position requires both service and sales skills to increase customer loyalty and enhance revenue, to achieve our mission of ‘being the most trusted pet brands’.

• Provide customers with excellent service
• Offer and sell our vast array of products by finding solutions that meet the customer’s and their pet’s needs
• Identify the customer’s product issues and provide problem solving, troubleshooting, and assistance so they may best utilize their product to keep their pets happy and safe
• Follow policies & procedures to ensure quality & consistency on every customer interaction
• Consistently meet and exceed Customer Care accountabilities

• HS diploma or GED
• 1 - 3 Years of Customer Service Experience Preferred
• Ability to offer, promote and sell products/services to existing and prospective customers
• Great communication skills
• Ability to type at least 40 words per minute
• Ability to utilize a computer to open, resolve, categorize, close tickets and support cases within the system

Ability to thrive in a fast‑paced environment with change.

• Sales Goals
• Branded Customer Satisfaction Scores
• Quality Assurance
• Attendance
• Wrap Time
• Compliance
• Unavailable Time
• Average Handle Time

Directly reports to Assistant Manager | Works in conjunction with all Customer Care Specialists.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industries:
  Consumer Services