Technical Sales & Support

Technical Sales & Support page is loaded## Technical Sales & Support locations:
RSC-Knoxville time type:
Full time posted on:
Posted 3 Days Agojob requisition :
JR100767
** Job Type
** Full time
* Pet Safe Brands, formerly known as Radio Systems Corporation, is headquartered in Knoxville, TN. It has been named “The Marble City” and "Scruffy City", names we have embraced for our unique charm. We are the home of 1982 World’s Fair and we boast of 21 craft breweries around the city ( for the* *). If you like to hike or camp, visit the Great Smokey Mountain National Park.

Take your pick of outdoor activities from walking, tubing, running, or biking in our**. Knox County has an amazing public-school system, no state income tax, low property taxes and cost of living. We host Music and Shakespeare on the Square as well as Family Movie Nights on the Square during the summer months in downtown Knoxville.
* *** Our Company:
** Pet Safe Brands is the world leader in pet products through our family of brands:

Pet Safe Brand, Sport DOG Brand, Invisible Fence Brand, Kurgo and Premier Pet. Pet Safe Brand makes every product from leashes and harnesses to water fountains and and litter boxes. We have an ambitious goal of touching over 21 million pets, people, and communities around the world each year. We serve a broad range of pet owners from providing the hunter the best gear for a successful hunt to accommodating the “Not-So-Crazy Cat Lady” with all the entertaining toys and effective solutions she could ever imagine.

We do this by creating a culture of enthusiasm, resilience, adaptability, and teamwork every day in the office. We work hard to be our community’s employer of choice as we all live our purpose:
We exist to unleash freedom for pet parents by keeping their pets happy, healthy and safe.
*** Summary of Position:
** Answer inbound calls to assist customers with their current and future pet product needs through troubleshooting, discovery, and warranty fulfillment. This role requires sales skills to increase customer loyalty while contributing to company revenue, while working to achieve our mission of being the most trusted pet brands.
** Responsibilities:*
* · Provide technical support to customers through troubleshooting issues while also giving excellent customer service.
· Utilize the offered sales training to then offer and sell our vast array of products by finding product solutions which meet the customer’s and their pet needs, including subscriptions.
· Follow all policies & procedures to ensure quality & consistency on every customer interaction.
· Consistently meet and/or exceed Customer Care Team accountabilities.
*
* Qualifications:

*
* · HS diploma or GED.
· Must have at least 1 year of previous customer support and sales experience (retail, restaurant, call center).
· Ability to work in-office as needed/when requested.
· Have strong critical thinking skills that support Pet Safe Brand’s culture of continuous improvement.
· Excellent problem solving and people skills.
· Ability to communicate effectively – both verbally and written.
· Computer skills including Windows and multi-system navigation.
· Ability to thrive in a busy, fast-paced environment with change.
· Keyboarding 40 WPM.
** Accountabilities**:
· Sales and Subscription Goals
· Customer Satisfaction
· Quality Assurance
· Attendance· Wrap Time
· Compliance (schedule adherence)
· Average Handle Time#LI-RC1
** BENEFITS:
** Working for Pet Safe Brands definitely has its benefits. We offer a collaborative and creative team-oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401K match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

Pet Safe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At Pet Safe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers…