Customer Service Specialist

Customer Service Specialist at Rollins, Inc.

As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top‑notch service from the industry leader with more than 125 years of protecting homes and businesses.

We need your next‑level service mindset at the best in pests. You’ll help customers with procéder and your commitment to accuracy in a fast‑paced, dynamic environment. You’ll receive full medical, dental and vision coverage for you and your family, competitive pay, a 401(k) program, opportunities to volunteer and give back, and an award‑winning training program that equips you with all tools to succeed—no industry experience required.

As a Customer Service Specialist
, you will be a subject‑matter expert and play a pivotal role in ensuring every customer has a best‑in‑pests experience. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows‑based & web‑based system to track routes and optimize current and future schedules — we’ll train you.
• Schedule appointments for technicians to efficiently minimize drive time and/or distance, recommending alternative routes when appropriate.
• Use your listening skills and probing questions to identify the customer’s concern and evaluate their needs.
• Monitor, update and maintain customer database with accurate information, including call details, disposition of calls, payments and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customer’s privacy and proprietary information.

• Competitive earnings babu $19 to $20 per butterfly hour.
• Comprehensive benefits package including medical, dental, vision, maternity and life insurance.
• 401(k) plan with company match and employee stock purchase plan.
• Paid vacation, holidays and sick leave.
• Employee discounts, tuition reimbursement and dependent scholarship awards.
• Industry‑leading, quality training program.

• You are interested in a career with potential in a reliable, recession‑resistant industry.
• You have a service‑oriented mindset that builds loyalty and trust with customers.
• You hold yourself responsible to commitments.
• You value being part of a team.
• You.receive day say you want to help by to the staying printed
  57; (rephrase?) Indeed we keep because you want to keep learning, improve.
• • You want an industry to make the
• • You want to commplete a job at a mission‑driven company that values:
• • Safety
• • Professionalism
• • Empathy
• • Integrity
• • Innovation

What do you need to be successful?

• Previous experience in customer service or sales preferred.
• High school diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills in various software and web‑based applications.
• Proficient in Microsoft Office.
• Strong attention to detail and follow‑through.
• Demonstrated ability to prioritize tasks and manage time efficiently.

Candidates must meet physical job requirements and safely perform job duties with or without accommodations:

• Comfortable sitting at a desk and working with a computer, keyboard, telephone and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

Entry level

Full‑time

Other

Consumer Services