Customer Service Representative

Position: Customer Service Representative I
Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.

Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.

With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.

Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.

We are currently hiring for the role of Customer Service Representative.

The primary role of the Customer Service Representative is to work with all Sales and Customer Service team members to proactively meet our customers’ expectations by delivering exceptional customer service to all accounts.

Key Responsibilities:

Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers

Maintains customer and account information in Salesforce database

Sets up new customer accounts as per requests from the Accounting Department Completes outbound calls to customers for payment information

Escalates complex cases to Senior Customer Service Team Releases web holds from orders

Enters portal orders

Inputs address information into Amazon orders

Rotates with front desk duties

Acts as an overflow resource for Salesforce team cases

Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Preferred Qualifications:

High School diploma or equivalent

Minimum one-year related work experience

Ability to learn and use company software

Kele Companies offers all full-time associates the following benefits and perks:

Medical, vision, and dental insuranceHSAFSA (medical and dependent care)401(k) with employer match up to 4% with immediate vesting

Employer-paid short- and long-term disability coverage

Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available

Paid time off and paid holidays

Tuition reimbursement

Paid maternity leave