Customer Care Representative

Customer Care Representative (Call Center / Scheduling)
On-Site | Full-Time | Earning Potential Up To $50k/year | Great Benefits & Culture About Master Foundation & Crawl Space Repair Master Foundation & Crawl Space Repair is a regional leader in basement waterproofing, foundation repair, and concrete repair. We’re committed to delivering an exceptional homeowner experience while creating a workplace where employees feel valued, supported, and empowered to grow.

Position Summary The Customer Care Representative serves as the first point of contact for current and prospective customers. This role focuses on inbound and outbound calls, sales appointment scheduling, and customer relationship management while supporting operational efficiency across departments.

Reporting to the Customer Care Manager, this position directly contributes to lead conversion, customer satisfaction, and revenue growth.

Key Responsibilities Customer Service & Call Handling Handle inbound and outbound customer calls professionally and efficiently

Provide accurate information and exceptional customer support

Build rapport and maintain positive customer relationships

Sales Appointment Scheduling Schedule, confirm, reschedule, and save sales appointments

Maximize sales team efficiency through strategic scheduling

Meet or exceed lead conversion and appointment-setting goals

Administrative & CRM Support Maintain accurate customer records, notes, and data entry in company systems

Complete paperwork and documentation accurately and on time Provide administrative support to internal teams as needed

Culture & Values Represent company values in every customer interaction

Contribute to a positive, collaborative, and solution-oriented team environment

Required

Skills & Qualifications High school diploma or GED preferred1+ year of customer service, call center, or scheduling experience preferred

Strong verbal and written communication skills

Comfortable using computers, CRM systems, and scheduling software

Ability to multitask, problem-solve, and remain customer-focused

Reliable, empathetic, and team-oriented

Bilingual (Spanish/English) a plus, not required

Schedule & Work Environment On-site position

Monday–Friday, 8:00 AM–5:00 PM (or rotating 8:00 AM–6:00 PM weekday)
One Saturday per month, 9:00 AM–1:00 PM Participation in team meetings and training sessions required

Compensation & Benefits $15–$17/hour + performance-based bonus opportunities

Medical, Dental, Vision Insurance
401(k)
Earned Time Off (ETO)
Employee Assistance Program (EAP)$500 Employee Referral Program Growth opportunities within a stable, success-driven company