Field Service Technician HW- Knoxville, TN

Field Service Technician (Hardware) – Knoxville, TN

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The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS.

Job Role

• Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
• Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
• Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
• Maintain administrative duties, including timely completion and submission of field service work orders and expense reports and management of consignment parts and required documentation according to VMS procedures.
• Communicate required follow‑up actions to the primary assigned representative.

Minimum Required Skills And Knowledge

• Excellent time management and professional communication skills, both internally to Varian and externally to customers.
• Ability to develop and maintain strong customer relationships through written, verbal, and interpersonal communication.
• Frequent use of technical documentation (electronic and paper), standards, principles, concepts, and techniques in the field.
• Basic knowledge of electronic, electro‑mechanical, pneumatic, hydraulic, and plumbing systems and familiar with handheld test equipment such as a Digital Multimeter (DVM/DMM) and Digital Oscilloscope.
• Basic technical experience with micro‑computers/PC–based systems.
• Basic technical knowledge and experience with simple hand tools.
• Maintain Vendor Credentialing status and compliance with company and customer requirements for site access, including valid , background checks, drug screens, immunizations, annual TB testing, and other training.
• Minimum: HS Degree or Equivalent. Preferred:
  Vocational training or military experience with electronics.

Other Desired Skills And Knowledge

• Understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, and Applications.
• Has completed all required VMS training classes for HW Preventive Maintenance.
• Experience with business tools such as E‑mail, Microsoft Word, Excel, and PowerPoint. Experience with HCM (e.g., Workday) or equivalent ERP product desired.

Compensation and Benefits

Base pay range: $48,800.00 – $73,200.00 USD Annually (subject to market location, skills, education, experience, and other qualifications). Annual incentive target: 5% of base salary. Siemens Healthineers offers health, dental, vision, 401(k), life, short‑term and long‑term disability, paid time off, paid sick and safe time, and other benefits. Details:

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Aff-irmative Action Employer encouraging diversity. All qualified applicants will be considered without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, handicap, marital status, pregnancy, genetic info, sexual orientation, gender identity, or protected veteran status, or any other category protected by law.

Reasonable Accommodations

Siemens Healthineers is committed to providing reasonable accommodations for individuals with disabilities. To request an accommodation, please fill out the form at

Other Legal Notices

• California residents have the right to receive additional notices about personal information:

• Export Control:
All employees must comply with U.S. export control laws.

• Data Privacy:
We do not require CVs by email. Please upload your resume to our talent community at

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology
• Hospitals and Health Care (Industry)

Location

Knoxville, TN

Contact

Applications are accepted via Siemens Healthineers careers site. Apply through the external or internal portal.

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