Teller; Member Services Representative - Northeast

Teller (Member Services Representative I - Northeast)

Join to apply for the Teller (Member Services Representative I - Northeast) role at Knoxville TVA Employees Credit Union

Our Mission: help Members grow financially. Our Vision: be Members' First Choice for all Financial Services. We can achieve these goals through commitment to excellent service to membership and communities. And it all starts with YOU! We are looking for a service-minded individual to join our team and provide high-quality service.

About Us
Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, locally operated financial institution with 25 locations throughout East Tennessee serving 288,000+ Members.

Pay: Starting Range $18.00 - $20.00 per hour, depending on experience.

Benefits

• Employer-paid health and dental insurance monthly premiums
• Accrued PTO leave
• Employer-matched 401k, 50% match up to 6% employee contributions
• Employer-paid group life insurance and long‑term disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union‑wide goals
• Paid holidays and paid training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• Ability to help serve your local community through our mindset of People Helping People!

Primary Responsibilities

• Greet and welcome members professionally and provide prompt, accurate service in processing transactions.
• Accurately process teller transactions including deposits, withdrawals and loan payments within limits and in accordance with policy.
• Maintain cash drawer or dispenser with minimal discrepancies.
• Maintain up‑to‑date knowledge of applicable federal and state laws and regulations.
• Perform other teller duties such as issuing money orders, processing debit card disputes, issuing temporary and cashier’s checks, ordering checks, opening/closing sub‑accounts and processing stop payments.
• Respond to member requests, problems and complaints; answer questions regarding account issues, products and services; perform account maintenance.
• Review account information for restrictions and funds availability; provide member with account status information.
• Analyze and research account issues.
• May serve as branch Membership Officer or Security Specialist; may review completed loans/titles for accuracy.
• Train to operate vault and open/close branch as needed.
• May open new membership accounts; may process, close and disburse consumer loan applications.
• Work cooperatively with branch and Credit Union team to reach goals; meet/exceed member expectations while maintaining efficient service.
• Follow Service Standards at all times; counsel members on products and services based on needs and promote services.
• Educate and assist members with electronic and online services (online banking, mobile apps, remote deposit).
• Represent Credit Union professionally in all interactions.
• Maintain regular attendance and work cooperatively with others; perform all other duties as assigned.

Education/Experience

High school diploma or GED. Cash handling and service‑industry experience strongly preferred.