Closing Agent; Title - Bearden Branch

Join to apply for the Closing Agent (7 Title - Bearden Branch) role at ORNL Federal Credit Union

This position is on‑site at our 7 Title Office located at our Bearden Branch at 5505 Kingston Pike, Knoxville, TN 37919. The Final date to receive applications to this opportunity is January 5, 2026.

The Closing Agent acts as a liaison between financial institutions, title insurance underwriters, borrowers, buyers, sellers, and realtors by preparing, processing and closing insurable real‑estate purchase and refinance transactions.

• Prepares each file for closing by reconciling the Closing Disclosure and/or HUD‑1, accurately entering information from appropriate parties into the title database, and collects necessary information such as insurance, payoff, HOA info, and realtor commission via phone calls.
• Works proactively with the Title Manager or Licensed Agent to resolve title issues and communicates status until resolution.
• Conducts closing of refinance, purchase, and construction‑to‑permanent transactions, ensuring all documents are executed and notarized; travels to client‑selected locations.
• Maintains the closing calendar, scheduling and coordinating transactions with buyers, sellers, realtors, lenders, and closing agents.
• Handles post‑closing issues and client inquiries via phone, e‑mail, and the title database; exports files for 1099 reporting.
• Updates tasks in the title database before closing and verifies each file is reviewed within 24 hours; cancels non‑closing files.
• De‑titles manufactured homes by sending original title and documentation to the State of TN.
• Mentors new employees on closing duties.
• Pursues opportunities to develop outside business with new clients.
• Performs other duties as assigned.

Three or more years of financial services experience required. Title company experience preferred.

A Bachelor’s degree in Business, Finance, or a related field, or an equivalent combination of education and experience is required.

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint)
• Proficiency in Google Workspace (Docs, Sheets, Slides, Gmail)
• Excellent organizational and analytical skills
• Clear, professional communication with all organizational levels
• Strong written business communication
• Excellent time‑management and deadline adherence
• Strong customer‑service orientation
• Ability to multi‑task with high accuracy

• Mid‑Senior level

• Full‑time

• Sales and Management

• Banking

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