Customer Experience Forecasting & Workforce Analyst
Listed on 2026-10-17
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Finance & Banking
Financial Analyst -
Business
Data Analyst, Financial Analyst, Business Intelligence
First Horizon Bank is seeking a Customer Experience Analyst / Workforce Management Specialist for an on-site role to optimize staffing and service levels across multiple sites. You will forecast needs, build schedules, and produce actionable reports to guide decisions.
You will monitor adherence, analyze metrics, and lead bi-weekly planning with management to improve efficiency while controlling costs. The position requires strong analytical skills and proficiency in WFM tools like NICE and
This opening is for the Customer Experience Forecasting & Workforce Analyst role at First Horizon Bank.
We would love to welcome a new Customer Experience Forecasting & Workforce Analyst to our team in Knoxville, TN, United States.
For the Customer Experience Forecasting & Workforce Analyst position at First Horizon Bank, we are reviewing applications now.
Step into the Customer Experience Forecasting & Workforce Analyst role at First Horizon Bank in Knoxville, TN, United States and grow with us.
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