Supv Transcription Servs

Overview

Transcription Services Supervisor

Full Time, 80 Hours Per Pay Period, Day Shifts

Covenant Health Overview:

Covenant Health is the region’s top-performing healthcare network with 10 hospitals, outpatient and specialty services, and Covenant Medical Group, our area’s fastest-growing physician practice division. Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Our more than 11,000 employees, volunteers, and 1,500 affiliated physicians are dedicated to improving the quality of life for the more than two million patients and families we serve every year.

Covenant Health is the only healthcare system in East Tennessee to be named a Forbes “Best Employer” seven times.

Position Summary:

The Transcription Supervisor will assist the Manager in the overall responsibility of managing the Covenant Medical Transcription Department that services the various business entities of Covenant Health. The Transcription Supervisor will assist the Manager in having accountability of the accuracy and timeliness of all transcribed reports. The Transcription Supervisor will assist in overseeing the planning and maintenance of day-to-day activities and special projects in regards to operations and personnel as necessary to achieve and maintain business objectives.

This includes interviewing, hiring and training new employees; developing a consistently reliable medical transcription service that adheres to quality, budget, and timeliness. Assists in establishing and monitoring individual transcriptionist’s quality and quantity standards assuring these standards are consistently met. Will assist in the development, communication and enforcement of policies, procedures, and training manuals for the Covenant Transcription Department. Assist with establishing, implementing, and enforcing standards for transcription quality and timeliness based on customer's needs and in accordance with the Joint Commission, HIPAA, CMS and other related State and Federal guidelines.

• Assist in managing the Covenant Medical Transcription Department to service the various business entities of Covenant Health, which includes the oversight, planning, and maintenance of daily activities and special projects as necessary to achieve and maintain business objectives. Operates dictation and transcription equipment as necessary to troubleshoot problems and/or assist staff; may listen to dictation and offer staff editorial guidance or other support by applying knowledge of medical terminology, style and practices.
• Assist in establishing a team-oriented, efficient and effective work environment by providing appropriate orientation and job training to staff and establishing and maintaining performance expectations and standards; promotes and facilitates individual participation toward group efforts and decisions; promotes and provides opportunities for professional development and continuing education.
• Acts as a communication link between medical transcriptionists and facilities creating a path for two-way feedback; communicates effectively both orally and in writing with administrators, physicians, co-workers and other healthcare personnel when providing information and/or services. Identifies and appropriately resolves conflicts, handles difficult and sensitive situations, tactfully and responsibly. Works with facility departments and physicians to implement new services. Works with physicians to develop their unique standard templates.
  
  Works with physician to determine work flow, including printing and copies.
• Assist in setting system goals and standards for transcription productivity levels, cost per line, turn-around-time (TAT), etc; communicates standards to staff and monitors productivity statistics for each employee; sets employee work schedules and distributes work to staff based on work volumes and productivity to ensure timely and accurate completion of transcribed reports. Identifies, plans, develops, implements, and enforces professional practice standards and assigns work accordingly
• Assist in preparing and analyzing department statistics…