Desktop Support Specialist

Overview

Senior Lead Acquisition | Expertise in Recruiting

Position : Desktop Support;

Location : Knoxville, TN (Onsite)

Type : Full time

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Server mounting/movement
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

• Excellent problem-solving, communication, and documentation skills
• Ability to work independently and manage technical issues
• Willingness to learn new technologies and adapt to different roles
• Good to have any or more certificates such as:
  CompTIA A+

• Experience in desktop support and hands-on IT operations
• Strong knowledge of hardware/software troubleshooting, networking basics (DHCP, DNS)
• Experience with Office 365 support

• Employment type:
  
  Full-time
• Job function:
  Other
• Industries: IT Services and IT Consulting