Information Technology Support Specialist

IT Support Specialist

Onsite
• 2nd Shift or 3rd shift with Weekday Days Off
• Weekend Work Required

Location:
Knoxville, TN

Type: W2 ongoing contract with potential to extend or hire

We’re seeking an energetic and dependable IT Support Specialist to join our on-site support desk. This role is ideal for someone early in their IT career, a current or recent IT graduate, or anyone with solid technical aptitude who’s ready to learn, grow, and make a real impact.

You’ll support the technology used across company locations, including POS systems, credit card switch software, back-office hardware, and more. You’ll be a key resource for location managers and field employees, helping keep operations running smoothly. Training on all proprietary systems will be provided.

• Deliver first-level technical assistance to field users
• Troubleshoot hardware and software issues, including back-office computers and printers
• Review and document processes while monitoring performance metrics
• Stay current with IT support trends and emerging technologies
• Manage and respond to email requests for service
• Maintain strong communication, customer service, and a sense of urgency
• Handle a high-volume call environment with steady, consistent activity
• Participate in occasional special projects

• Associate's or Bachelor’s degree in IT, computer science, or related field
• Knowledge of computer hardware, software, and networking fundamentals
• Strong work ethic, positive attitude, and high energy
• Excellent communication and interpersonal skills
• Desire to grow your technical skill set and career

This is a great opportunity for someone motivated, curious, and ready to build a strong foundation in IT support.

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