Reporting & BI Analyst

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Momentum is a leading global provider of managed cloud communications services to medium and large enterprise customers. Our offerings include cloud voice, unified communications and collaboration, and managed data connectivity including SD‑WAN. Momentum is at the forefront of innovation in the voice and unified collaborations space and is committed to developing cutting‑edge solutions that enhance communication and productivity for businesses worldwide.

This position will be based out of our Knoxville, TN office.

The Reporting & BI Analyst is responsible for the creation of reports and communications for Support and Operations.

• Create and maintain reports based on criteria supplied by Operations and Support Management.
• Create communications requested by Operations and Support Management.
• Serve as part of the Event team for communications on an on‑call basis and help with RFO creation and communication.
• Interact with all levels within the organization, internal work groups, and team members.
• Utilize communication software (Status Cast).
• Utilize reporting software/tools.
• Create daily operating reports for management review calls.
• Create Account ticket reports for key accounts to ensure all issues are addressed in a timely manner.
• Produce weekly, monthly and quarterly reports for support and implementation.
• Have a high level of comfort creating reports using Excel.
• Creating and formalizing new reports as needed.
• Place emphasis on details in reports and reporting accurate information on a timely basis.
• Serve as after‑hours point of escalation for customer communication.

• Associate degree preferred, High School Diploma required.
• Microsoft Certified:
  Power BI Data Analyst Associate or related experience.
• Expert, demonstrated Excel skills and knowledge using charts, pivot tables, formulas and presentation views.
• Must have the ability to use a computer, associated software products (e.g., Microsoft Word, Excel, PowerPoint, Outlook), and the Internet.
• Must be able to provide clear, professional, grammatically correct written and verbal communications.
• Previous experience assisting Executives, C‑Suite, C‑Level, directors, VPs, etc., including administrative writing, reporting, supply management, scheduling, Microsoft Office skills, organization, time management, and verbal communication.

• Strong decision‑making skills, situational awareness and ability to perform under pressure.
• Excellent written and verbal communication skills.

• Entry level

• Full‑time

• Research, Analyst, and Information Technology

• Telecommunications

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