IAM Manager, Cloud Infrastructure: Office of Innovative Technologies - UTK

IAM Manager, Cloud Infrastructure:
Office of Innovative Technologies - UTK

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The Identity and Access Management (IAM) Manager will lead a team of IAM Administrators in the daily operations in identity and access management solutions for UT Knoxville Campus and UT System Administration, as well as lead the roadmap and discussions with other IAM leaders at University of Tennessee campuses and institutions across the state. You will work with leadership and your peer group across the state to develop IAM governance, standards, and architecture in alignment with OIT strategic goals.

This position will be responsible for IAM incident resolution and management. As a leader, you will provide mentorship, coaching, and task prioritization to the team with annual performance reviews and regular checkpoints to assist removing blockers and positive growth of individuals.

• Lead the IAM roadmap, including the transition to Microsoft Entra and consolidation of legacy systems.
• Define IAM governance, standards, and architecture in alignment with institutional IT strategy.
• Collaborate with executive leadership, security, and infrastructure teams to ensure IAM initiatives support broader cloud and security goals.
• Supervise and mentor IAM administrators and analysts.
• Set performance goals, conduct evaluations, and support professional development.
• Foster a collaborative, inclusive, and high-performing team culture.
• Oversee daily IAM operations including provisioning, deprovisioning, and access reviews.
• Ensure service levels are met and incidents are resolved efficiently.
• Maintain documentation, SOPs, and training materials for IAM services.
• Lead working groups and steering committees related to identity governance.
• Communicate IAM changes, impacts, and timelines to stakeholders.
• Ensure IAM practices align with regulatory requirements (e.g., FERPA, HIPAA).
• Support audits, access certifications, and security assessments.
• Oversee role-based access control (RBAC) and enforce least-privilege principles. Collaborative effort with Operational Security at the University.
• Effectively manage relationships with vendors, outsource rs, and consultants—including contracts, service agreements, and escalations—with a focus on Microsoft support and companies that are Microsoft Partners.
• Maintain a current level of knowledge for all technologies (e.g., by reading, attending conferences, training, professional communication/networking).
• Actively engage and promote new technologies (e.g., through networking, presenting at conferences, providing training).
• Perform other related duties as required.

• Education:
  
  High School Diploma
• Experience:
  
  3 years of leadership experience

• Skilled in Azure Entra, Azure AD Connect, and Microsoft Identity Manager.
• Skilled in C# and Power Shell scripting.
• Knowledge of the Identity and Access Management (IAM) principles.
• Knowledge of SAML/OAuth/OpenID Connect protocols.
• Ability to review compliance framework (HIPAA, FERPA, NIST, etc.) and know how they relate to identity management.

• Education:
  
  Bachelor’s Degree; AZ-305; SC-300
• Experience:
  
  5 years of leadership experience
• Knowledge, Skills, Abilities:
  • Abilities with Azure Application Registrations, Services, Service Plans, Key Vaults, and RBAC.
  • Knowledge of experience with LDAP directory services (e.g., OpenLDAP, 389 Directory Server, Active Directory LDS).
  • Knowledge with Apereo CAS and Shibboleth.
  • Experience with TLS/SSL certificates and secure LDAP configurations.
  • Ability to write and understand existing Java scripting.

• Location:
  
  Onsite with the option to work hybrid. Must live in the Knoxville, TN general area or within driving distance. This position does require at least 2 in-office days.
• Onsite/Hybrid

• UT market range: 16
• Anticipated hiring range: $100,000 – $124,000
• Find more information on the UT Market Range structure here
• Find more information on UT Benefits here

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