Application Support Specialist

Application Customer Support Specialist

Job Location:

Knoxville, TN or Portland, OR.

Division:
Architects, Engineers, Construction and Owners (AECO).

As an Application Customer Support Specialist, you will provide essential enterprise support by resolving customer issues and coordinating escalations. Success requires basic proficiency with generative AI tools (like Gemini, ChatGPT, and LLMs) to streamline support tasks. You must be able to use clear prompts, verify AI-generated information, and strictly follow all data confidentiality protocols. This position is crucial for maintaining high customer satisfaction and ensuring the effective use of our applications.

• Bachelor or Associate degree in business with an emphasis in business, accounting, construction management or another relevant discipline.
• Strong understanding of general business, accounting and HR principles.
• Adept at working with AI‑powered support tools (e.g., chatbots, virtual assistants).
• Intermediate level of experience with core Google Workspace.
• Prior experience in customer support or a related role.
• Strong problem‑solving and communication skills.
• Passion for technology and software solutions.
• Excellent interpersonal abilities and a customer‑centric mindset.

• Accounting experience.
• Construction experience and/or construction accounting experience.
• Basic SQL exposure.
• Prior ERP experience.
• Experience using Vista or Vista Web products.

Trimble is a technology company delivering solutions that enable customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work.

This position requires a 4‑day in‑office workweek and primarily supports the Construction Sector, working collaboratively with the Support, Development, and Product teams.

Pay Rate: $19.42 – $24.26 per hour

Pay Type: Hourly

Bonus Eligible: No

Commission Eligible: No

Trimble offers comprehensive core benefits that include medical, dental, vision, life, disability, time‑off plans and retirement plans. The company also offers tax‑savvy plans for health, dependent care and commuter expenses, paid parental leave, employee stock purchase plan and other benefits.

Please submit an online application for this position by clicking the 'Apply Now' button located in this posting.

Applications may be accepted for at least 30 days from the posting date.

Trimble is committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace differences and are an equal opportunity employer welcoming individuals of all backgrounds. We provide reasonable accommodations to applicants and employees with disabilities or sincerely held religious beliefs in accordance with applicable law.

Contact for assistance with accommodations: