Principal Product Manager, AI

Principal Product Manager, AI at Inhabit®

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Inhabit operates a unique collective of tech-forward companies serving the residential and short-term rental industries. Our team members deliver best-in-class software solutions and services while fostering innovation and collaboration with business leaders and industry experts. Inhabit believes that property managers are central to the success of the residential and short-term rental markets and delivers products built to empower them, their investors, and communities.

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We are seeking a visionary and technically fluent Principal Product Manager to lead the development and integration of Agentic AI Agents and Natural Language Model (NLM) Query Agents into our Multifamily Residential ecosystem. This pivotal role drives the transformation of key residential journeys, including leasing, resident experience, screening & compliance, maintenance, CRM, accounting, and others through intelligent automation, conversational interfaces, and personalized experiences.

You will collaborate cross-functionally with Product, Development, UI/UX, Business Leads, Customer Success, Marketing, and Sales teams to strategize, define, prioritize, and deliver innovative AI-powered solutions that elevate various Residential Products.

• Define and evangelize the compelling product vision for AI agents supporting critical multifamily residential journeys.
• Translate strategic business goals into clear, actionable AI capabilities that demonstrably drive automation, personalization, and operational efficiency.
• Lead the design, development, and deployment of autonomous agents capable of handling complex leasing tasks, such as scheduling tours, qualifying leads, and answering frequently asked questions (FAQs).
• Collaborate closely with engineering and data teams to ensure agents are context-aware, goal-driven, and seamlessly integrated with various workflows, including maintenance, leasing, screening & fraud detection, CRM, and others.
• Ensure the high accuracy, relevance, and usability of NLM query responses, directly supporting informed decision-making and superior customer service.
• Serve as the crucial bridge between highly technical teams and business stakeholders, ensuring clear communication, alignment on strategy, and clarity of execution.
• Own the product backlog, strategically prioritize features, and manage sprint planning with agile development teams.
• Define and monitor key performance metrics, driving product iteration based on continuous user feedback and deep data insights.
• Champion responsible AI practices, ensuring all solutions strictly adhere to data privacy regulations, fair housing regulations, ethical AI standards, and fair housing guidelines.

• 5+ years of SaaS product management experience, including product ownership.
• Proven track record of successfully launching and scaling SaaS products.
• Experience with AI development tools and frameworks such as Lang Chain, OpenAI, Hugging Face, or similar.
• Knowledge of prompt engineering and retrieval-augmented generation (RAG).
• Strong theoretical and practical understanding of Agentic AI, LLMs, NLP, and machine learning pipelines.
• Deep understanding of Agile product development lifecycle, pricing models, and cloud technologies.
• Passion for understanding customer needs and translating them into impactful product features.
• Excellent communication and collaboration skills to work effectively with engineering, marketing, sales, and other teams.
• Ability to leverage data analytics to inform product decisions and measure success.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs, researching and/or subscribing other professional publications, or utilizing other appropriate method(s) to obtain business and professional information, and applies knowledge and…