Technical Support Analyst

Technical Support Analyst I

Location: Knoxville, TN Job Type: Full-Time
Industry: MIT Services

Are you passionate about solving technical problems and helping people? Join our team as a Technical Support Analyst I, where you'll be the first point of contact for users experiencing issues with their technology. This entry-level role is perfect for individuals who enjoy troubleshooting, delivering excellent customer service, and growing their IT career in a fast-paced, team-oriented environment.

• Respond to user inquiries via phone, email, and ticketing systems
• Diagnose and resolve hardware, software, and network issues
• Provide clear, step-by-step technical guidance to users
• Escalate complex issues to senior support or specialized teams
• Document support interactions and resolutions
• Assist with software installations, updates, and configurations
• Deliver remote support and maintain high levels of professionalism
• Collaborate with IT teams to resolve recurring issues

• Associate’s degree in Computer Science, Information Technology, or a related field
• Certifications (preferred but not required):
• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• MS-900 Microsoft 365 Fundamentals

• 0–2 years in a technical support or help desk role
• Basic understanding of networking, operating systems (Windows/macOS), and common software applications
• Familiarity with ticketing systems and remote support tools

• Strong communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Patience and customer service orientation

• Exposure to ITIL practices or certification
• Experience with cloud platforms (e.g., Microsoft 365)
• Experience in IT ticketing systems
• Ability to work in a fast-paced, team-oriented environment
• Multilingual skills for diverse support environments

We’re a technology service provider committed to delivering exceptional support and innovation. As a Technical Support Analyst I, you’ll be part of a collaborative team that values growth, learning, and customer satisfaction. You’ll gain hands-on experience, receive mentorship, and have opportunities to advance your career.

• Technical Support Analyst II – Handle more complex issues and specialize in systems
• Senior Technical Support Analyst – Contribute to product development and advanced troubleshooting

If you're eager to start or grow your career in IT support, we’d love to hear from you. Apply today and become part of a team that’s making technology work better for everyone.