Technical Program Manager

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Cadre5 provides innovative technical solutions to our customers locally and nationally. Our Cadre5 Lab Partners division has partnered with The Information Technology Services Directorate (ITSD) at Oak Ridge National Laboratory (ORNL) to recruit a qualified Operations Manager to serve as a key contributor to the success of project research initiatives by managing and advancing technical operations at a project level.

This role involves close collaboration with the project’s Principal Investigator (PI), oversight of high-performance computing (HPC) and storage infrastructure, and facilitation of user onboarding and offboarding. The ideal candidate will bring technical expertise, sound judgment, and a proactive approach to supporting project research computing environments.

This is a full-time, permanent position that requires onsite work in Oak Ridge, TN.

Why Cadre5?

• Working with highly talented team members
• 3 weeks’ vacation
• Excellent medical insurance, up to 100% paid by employer

Job Responsibilities:

• Maintain and advance technical operational duties across research projects, ensuring alignment with evolving scientific needs.
• Collaborate with the project PI to manage and fulfill data requirements for research teams.
• Lead the facilitation of technical onboarding and offboarding for users and projects, ensuring seamless transitions.
• Manage the full hardware lifecycle, including provisioning and decommissioning of storage-as-a-service and HPC clusters.
• Provide technical recommendations to improve system health, performance, and scalability.
• Oversee full-cycle resource management, including intake and fulfillment of HPC requests.
• Analyze incoming project requests using expert judgment and advise the PI on prioritization and feasibility to ensure they meet project needs.
• Prepare and present reports on system usage, project financials, task status, and other key performance indicators.
• Direct project technical operations and staff to ensure work priorities are met and shift priorities as required.
• Attend project meetings and interpret technical requirements to staff and stakeholders.
• Document and maintain operational procedures, workflows, and recommend improvements to enhance efficiency.
• Uphold ORNL’s core values—Impact, Integrity, Teamwork, Safety, and Service—while fostering a respectful, inclusive, and accessible workplace.

Basic Qualifications:

• Bachelor’s degree in Information Technology, IT Operations Management, or a related field.
• A minimum of eight (8) years of relevant experience, or an equivalent combination of education and experience.
• Strong technical knowledge of information systems management and systems architecture.
• Proven ability to gather and interpret system requirements for complex research projects.
• Ability to direct HPC technical work.
• Excellent verbal and written communication skills for engaging with staff, sponsors, and stakeholders.
• Demonstrated interpersonal skills that support collaboration, leadership, and team building.
• The ability to obtain and maintain a Department of Energy "Q" clearance is required. This requires US Citizenship.

Preferred Qualifications:

• Experience in IT project management, particularly in research or technical environments.
• Background in supporting research computing or scientific infrastructure.
• Self-motivated and capable of working independently while contributing to collaborative teams.
• Experience design, operating, and managing HPC clusters.
• Ability to thrive in a fast-paced environment, manage multiple priorities, and adapt to evolving project needs.

Benefits

Cadre5 offers excellent pay and benefits, to include full medical, dental, and vision coverage coupled with 401K match, 15 days PTO, and 10 holidays.

Cadre5 is an equal opportunity employer. All qualified applicants, including individuals with disabilities and protected veterans, are encouraged to apply. Cadre5 is an E-Verify Employer.