IT Technician - Office of Enrollment Research and Innovation - UTK

IT Technician - Office of Enrollment Research and Innovation - UTK

Join to apply for the IT Technician role at University of Tennessee, Knoxville.

The Office of Enrollment Research and Innovation at the University of Tennessee, Knoxville (UTK) invites applications for our Technology Officer position. We seek candidates to enhance accessibility of higher education, foster diversity and inclusion, and improve recruitment and graduation of students. The University of Tennessee, Knoxville, has been ranked by Forbes as one of America’s best large employers (2025 list).

The minimum starting salary is $49,035. Final compensation will be based on qualifications and experience.

• Provide front‑line technological support and assist with implementation, testing, and maintenance of technology solutions across the Division of Enrollment Management (EM).
• Serve as the main divisional contact for hardware, software, and account‑related support and solutions.
• Create, manage, and update documentation, troubleshoot, manage inventory, and proactively solve problems.
• Conduct innovation and technology research to enhance and grow divisional support and tools.

• High School Diploma and vocational or technical training.
• Minimum of 2 years of experience working with computer systems and technology, including applicable internships.
• At least 1 year of experience in a customer‑service related field.

• Maintain current knowledge of computer hardware, operating systems, and standard university applications. Troubleshoot, problem‑solve, and provide user‑centered support.
• Absorb and retain information quickly.
• Communicate clearly, both verbally and in writing.
• Create, follow, and improve documented procedures.
• Prioritize and manage multiple tasks in a fast‑paced, service‑oriented environment.
• Knowledge of or ability to learn divisional systems (e.g., Banner, Argos, OnBase, Touch Net, Microsoft 365).
• Physical ability to set up, install, and maintain computer systems and peripherals.

• Associate’s degree in computer information science, IT, computer science, networking, or related field.
• 3+ years of IT support in higher education or large organization, or
• Bachelor’s degree in a related field.
• 1 year of IT support in higher education or large organization.

• Knowledge of higher education environments and student service systems.
• Familiarity with university IT policies, data security practices, and support ticketing systems (e.g., Team Dynamix, Ring Central).
• Experience contributing to IT documentation and testing plans. Knowledge of current and emerging technology trends relevant to student‑facing operations.

• Generous paid leave: up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays.
• Flexible work arrangements (hybrid schedule).
• Education benefits for employees and dependents at UT System campuses.
• Retirement and deferred compensation plans (401(k), 403(b), etc.).
• Comprehensive medical, dental, and vision insurance plans.
• Employee discounts to attractions, services, and goods.

Submit a cover letter detailing relevant experience, a résumé, and the name, email address, and telephone number of three‑to‑five professional references. References will not be contacted without explicit permission.

For full consideration, applicants may refer more candidates. Referrals increase your chances of interviewing by 2x.