Marriott Knoxville - Director Information Technology

Marriott Knoxville Downtown - Director Information Technology Address 525 Henley St, Knoxville, TN, 37902

Job Description

The Director Information Technology is responsible for providing strategic oversight and direction to help desk support on-property teams, as well as researching and implementing technological strategic solutions. This individual will work to execute IT initiatives as well as collaboratively with the on-property leadership team. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities;

for OEM associates, overtime does apply and is calculated accordingly.

Exempt managers must customarily and regular direct the work of at least 3 full-time associates or their equivalents. Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time and job duties must also involve the use of discretion and independent judgement more than 50 percent of the time.

• Bachelors degree or equivalent experience with A , Network , and Microsoft certifications preferred.
• 4-6 years progressive experience in the IT industry, working on and supporting end users in a windows domain environment.
• 3-4 years of supervision experience.
• Experience in supporting multi-branch locations
• Knowledge of the hospitality industry a definite asset.
• Active Directory and Exchange knowledge including Windows authentication to AD, Windows file and print sharing required
• Networking experience with TCP/IP, DNS and DHCP
• Experience with wireless peripherals/devices especially mobile devices
• The candidate should be a self-motivated and detail oriented with the ability to manage technical events from open through closure
• Critical thinking and problem solving/troubleshooting skills a must
• Excellent communication skills Ability to read, write, and speak English to comprehend and communicate job functions.
• Ability to work with others and help them understand things from a “non-technical” point of view.
• Ability to meet varying schedules due to nature of the hospitality industry. This may include working extended hours, weekends and holidays.

• Develop strategy for providing support for computer and mobile end-users. Particular emphasis is on supporting computers in a Windows Active Directory domain.
• Offers help in a way that further educates the end-user, elevates overall technology acumen and leads to a less “help desk reliant” workforce.
• Working with various departments to ensure smooth delivery of technology resources for all on-property events.
• Researching new technologies, working with the property leadership team and Aimbridge/Centrada IT team to recommend, design and implement innovative, cost effective technology solutions.
• Works at the direction of VP of IT to ensure compliance with PCI.
• Coordinating 3rd party vendors to include working with various vendors including low-voltage cablers, telecommunications providers, and software, hardware and other technology vendors to respond to IT needs of property as determined by Aimbridge Hospitality IT and the on-property Leadership Team.
• Working with the Leadership Team to ensure that IT operations are aligned with business needs.
• Adjust IT department priorities as necessary in response to direction.
• Performing task force work as necessary. May be required to travel periodically to support other hotels including hotel acquisitions and divestitures.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay
  ! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

With an ideal location adjacent to the Convention Center, Marriott Knoxville Downtown is the perfect choice for business and leisure travelers. Our Knoxville, TN hotel offers the best in amenities and service to ensure that our guest have a carefree stay. Leisure travelers appreciate this Knoxville hotel's downtown location. We are within walking distance of many attractions, including the Knoxville Museum of Art, historic Market Square, and the University of Tennessee.

Before guest head out in the morning, join us at WINDOWS ON THE PARK Restaurant/Lounge for our Best-4-Breakfast, or stop by after sightseeing for a relaxing dinner WINDOWS ON THE PARK Restaurant is perfect for families, kids under 12 eat for free at qualifying rates.