Application Analyst, HomeCare - Administration

Application Analyst, Home Care - Administration

Full Time, 80 Hours Per Pay Period, Day Shift

Position based in Knoxville, TN. After hours on-call rotation. Position is available to a hybrid schedule after an appropriate training period has been completed.

Experience as a System Administrator and/or Implementations with Home Care Home Base strongly preferred. Experience/Knowledge of the Home Health and/or Hospice segments of the healthcare industry will be a strength for this position. Experience managing application-related projects including coordinating timelines, and working with various stakeholders is highly desirable. Experience delivering end user training and clear user education materials and documentation is also preferred.

Covenant Home Care is East Tennessee’s largest non-profit homecare and hospice provider. Since 1978, we have provided quality home healthcare to allow patients to live with comfort, dignity, and independence. We care for more than 6,300 patients in our Home Care and Hospice program every year. Covenant Home Care is a proud member of Covenant Health, our region’s top-performing healthcare network.

Under general supervision, responsible for defining, implementing, and supporting software applications, and interfacing with end-users and other IT groups to identify and resolve application issues.

• Act as interface between the user, vendor, and systems programming and operations.
• Ensure that IT applications are functional, available, and meet organization standards and end-user requirements. This includes testing software to ensure proper operation and freedom from defects and verification that software functionality meets vendors and/or internal documentation. Determine root cause of application problems, coordinate solutions among appropriate teams, and document resolution.
• Devise improvements to current procedures and develop test models of possible future configurations. Create test plans & scripts.
• Perform workflow analysis and recommends quality improvements.
• Train the user and/or other IT staff in the interpretation of information systems features and functions, reports, system capabilities, and limitations.
• Maximize IT investment by researching user requirements then educating users on relevant features and functions and limitation of system.
• Interface with user community to understand their security and business needs and implement solutions to accommodate them.
• Ensure that user community understands and adheres to necessary procedures to maintain security.
• Recommend standard policies and procedures for providing routine service.
• Coordinate operations of assigned applications (including interface processing) and assist with special processing (such as year‑end). Assist in operations scheduling.
• Other duties/projects as assigned.

AS in computer-related field or equivalent combination of education and experience.

Minimum of five (5) years’ Information Systems or relevant functional area experience. Requires demonstrated understanding of technical computer operations in a client/server environment for assigned applications. IT Project management experience preferred. Experience as System Administrator or Implementations with Home Care Home Base strongly preferred.

Professional/clinical licensure (RN, ARRT, etc.) may be required based on assigned applications. AS in computer-related field or equivalent combination of education and experience strongly preferred.

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Information Technology