Desktop Support Engineer L1

Join to apply for the Desktop Support Engineer L1 role at Iron Systems, Inc
.

Location:

Knoxville, TN | Salary: $61,960.00 - $85,195.00 | Posted: 1 week ago

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non‑PC equipment such as scanners and printers.
• Offer VIP support with tailored, high‑touch service and manage audio‑visual, conferencing, and related technologies.
• Knowledge of Office 365 support.
• Coverage/compliance software installation and troubleshooting.
• Good knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement.
• Strictly adhere to defined Service Level Agreements (SLAs).
• Support recurring meetings, events, and after‑hours activities as required.
• Document incidents, problems, and resolutions for future reference and for the knowledge base.
• Support Mac devices.

• L1 level network troubleshooting and resolution for LAN connectivity.
• Hands‑and‑feet support to backend team for network/server/application issues.
• Working with vendor support contacts to resolve technical issues.
• Labelling racks & devices.
• Server mounting/movement.
• Hands‑and‑feet support for DC (compute, storage, backup, network). Includes device reboot, console connection for remote access, cable/SFP removal‑insert, cable replacement, racking/stacking.

• Engineers are expected to bring their own composite‑toed shoes.
• All remaining safety gear will be provided onsite.

• Entry level

• Full‑time

• Information Technology

• IT Services and IT Consulting