IT Project Manager

Do you want to make a difference in people's lives every day?
Or help people navigate the tough spots in their life?
And do it all while working where your hard work is appreciated?

You have a lot of choices in where you work…make the decision to work where you are valued!

• The IT Project Manager establishes and matures the project management discipline for the Information Technology department and drives the successful delivery of IT initiatives from intake through closure.
• This role brings structure and accountability to a busy, multi-workstream environment
  -building the frameworks, cadence, and reporting that keep cross-functional teams aligned and on task.
• The IT Project Manager coordinates operations, development, and security project work and serves as the primary point of project communication for IT leadership and organizational stakeholders.

• Establish and maintain IT project management frameworks, including intake, prioritization, scheduling, status reporting, and project governance.
• Implement and enforce consistent practices for scope, change control, risk and issue (RAID) tracking, and documentation.
• Develop and maintain a portfolio-level view of IT projects and reporting for leadership.
• Standardize project artifacts, templates, and methodologies appropriate to the team's size and pace.

• Plan, schedule, and drive execution of IT projects, holding team members accountable to milestones and deadlines.
• Manage dependencies, resource coordination, and timeline conflicts across concurrent work streams.
• Identify, escrow, and remove blockers; proactively manage risk.
• Coordinate vendor deliverables, statements of work, and external implementation partners.
• Lead project meetings, maintain action logs, and ensure follow-through.

• Serve as the central project communication point between IT, executive leadership, and clinical and operational stakeholders.
• Translate technical work into clear status, risk, and decision updates for non-technical audiences.
• Support major initiatives such as Microsoft 365 platform rollouts, endpoint and Intune enrollment, ZTNA deployment, and EHR evaluation and implementation.

• Bachelor's degree, or equivalent professional experience.
• Five or more years of IT project management experience.
• Demonstrated project management experience within a Microsoft 365 environment (required).
• Experience delivering projects in healthcare or another heavily regulated environment (required).
• Strong organizational, facilitation, and written and verbal communication skills.
• Proficiency with project management and collaboration tools.

• PMP, CAPM, PRINCE2, or recognized Agile/Scrum certification.
• Familiarity with HIPAA and 42 CFR Part 2 requirements.
• Experience implementing or maturing a PMO or project-governance function.
• Experience coordinating EHR or clinical-system implementations.

• Microsoft 365 (including Project, Planner, and Teams), Microsoft Entra  Intune initiatives, ZTNA and SD-WAN networking projects, data-governance and security tooling, and EHR platform evaluation and implementation.

• Projects are executed within a dual HIPAA and 42 CFR Part 2 compliance framework.
• The IT Project Manager ensures that regulatory and privacy requirements are incorporated into project planning, vendor selection, and implementation.

• Primarily office and hybrid work based in Knoxville, TN, with occasional travel to other organizational locations.

This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

• Starting salary for this position is approximately $66,139 /yr based on relevant experience and education.

Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and…