Hyper Converged Infrastructure Engineer

The HCI Platform Analyst is responsible for supporting and operating enterprise hyperconverged infrastructure (HCI) environments across data center and hybrid platforms. This role focuses on day-to-day operations, monitoring, provisioning, and troubleshooting across integrated stacks including compute, storage, and networking.

The ideal candidate is a hands‑on operator with foundational HCI knowledge who can execute standard procedures, support infrastructure stacks end‑to‑end, and maintain stable, secure, and performant environments under established engineering standards.

• Support day‑to‑day operations of hyperconverged infrastructure (HCI) stacks, including compute nodes, storage nodes, and integrated networking components.

• Assist with building, deploying, and expanding HCI clusters under guidance of senior engineers.

• Install, configure, and support hypervisor platforms (VMware ESXi/vCenter preferred) across HCI environments.

• Perform routine system administration tasks including patching, upgrades, monitoring, and lifecycle maintenance of HCI systems.

• Execute code currency and patching activities, ensuring environments remain compliant with vendor and security standards.

• Support provisioning and management of virtual machines, storage resources, and cluster configurations.

• Assist with management of Layer 2 switching, VLAN configurations, and basic network connectivity within HCI stacks.

• Support and troubleshoot infrastructure components including compute, storage, and network layers.

• Monitor infrastructure performance (CPU, memory, storage, latency) and elevate issues when thresholds are exceeded.

• Assist with OS installations, system builds, and server provisioning activities.

• Support license management tracking and validation for infrastructure platforms and software.

• Execute standard migration activities (VM migrations, storage moves, cluster workload balancing) following runbooks.

• Coordinate with vendors for support cases, troubleshooting, and hardware/software issue resolution.

• Provide support for observability and monitoring platforms, ensuring accurate alerting and visibility into system health.

• Perform remote hands activities, including coordination with data center teams for hardware tasks and troubleshooting.

• Support infrastructure services including DNS, VLANs, VIPs, and load balancing integrations required by application workloads.

• Follow operational runbooks for incident response, change implementation, and maintenance activities.

• Troubleshoot L2-level infrastructure issues and elevate complex problems with clear diagnostics.

• Maintain system documentation, runbooks, and inventory records.

• Participate in 24x7 on‑call rotation, providing after‑hours support for infrastructure incidents.

• Perform other duties as assigned.

• Foundational knowledge of hyperconverged infrastructure (HCI) concepts (compute + storage + networking stack).

• Working knowledge of VMware virtualization platforms (ESXi, vCenter).

• Basic understanding of server hardware, compute nodes, and storage integration within HCI environments.

• Familiarity with Layer 2 networking concepts, including VLANs and basic switching.

• Exposure to infrastructure services such as DNS, VIPs, and load balancing.

• Understanding of infrastructure lifecycle management (patching, upgrades, firmware updates).

• Basic understanding of infrastructure monitoring and observability tools.

• Exposure to automation and scripting (Power Shell, Python, or similar) is a plus.

• Strong troubleshooting and problem‑solving skills in a production support environment.

• Ability to follow standard operating procedures and execute tasks with discipline.

• Strong attention to detail and ownership in execution of operational tasks.

• Abili…