ServiceNow Discovery Architect; Hybrid

Service Now Discovery Developer

Job Type: Full-Time
Work Model: Hybrid
Locations: Lafayette, LA | Knoxville, TN | Birmingham, AL | Columbia, SC

We are seeking a hands-on Service Now Discovery Developer to develop, customize, and support Service Now Discovery capabilities within a large enterprise environment.

This role will focus on discovering infrastructure, servers, network technologies, cloud resources, and related enterprise assets while ensuring accurate configuration data is populated into the Service Now CMDB.

The ideal candidate must have strong hands-on experience developing and customizing Service Now Discovery Patterns, configuring Service Graph Connectors, supporting multiple CMDB data-ingestion methods, and troubleshooting complex Discovery and CMDB data-quality issues.

This is not a basic out-of-the-box Service Now configuration role. The successful candidate should be comfortable customizing Discovery capabilities, troubleshooting identification and connectivity issues, and working across infrastructure, network, server, cloud, asset management, and operations teams.

• Develop and customize Service Now Discovery Patterns.

• Configure and support Service Graph Connectors and other CMDB data-ingestion mechanisms.

• Discover and onboard on-premises infrastructure, servers, network technologies, cloud resources, hardware, and software.

• Troubleshoot Discovery failures, incomplete identification, pattern errors, connector issues, credential issues, and connectivity problems.

• Investigate duplicate, inaccurate, or incomplete Configuration Items.

• Validate discovered Configuration Items and CI relationships.

• Improve CMDB data quality, accuracy, and completeness.

• Support hardware and software asset data and related IT Asset Management processes.

• Customize Service Now functionality based on enterprise requirements.

• Work closely with infrastructure, network, server, cloud, asset management, and operations teams.

• Support the operational stability of the Service Now Discovery and CMDB environment.

• Use AI-assisted development tools where appropriate to support development and troubleshooting.

• 5+ years of hands-on Service Now development experience.

• Strong hands-on Service Now Discovery experience.

• Experience developing and customizing Discovery Patterns.

• Strong Service Now CMDB experience.

• Strong understanding of Configuration Items, CI relationships, and CMDB data quality.

• Experience with Service Graph Connectors or comparable CMDB data-ingestion methods.

• Experience onboarding infrastructure and technology data into CMDB through multiple ingestion approaches.

• Strong understanding of server, network, hardware, software, and infrastructure discovery.

• Ability to troubleshoot Discovery failures, pattern errors, identification issues, credential/connectivity issues, and connector failures.

• Experience resolving duplicate or inaccurate Configuration Items.

• Ability to customize Service Now functionality beyond standard out-of-the-box capabilities.

• Strong analytical, troubleshooting, and problem-solving skills.

• Ability to work effectively across infrastructure, network, server, cloud, asset management, and operations teams.

• Python scripting or development

• AWS

• Cloud Discovery

• IT Asset Management

• Hardware Asset Management

• Software Asset Management

• IRE / Identification and Reconciliation Engine

• Now Assist

• Copilot

• AI-assisted development tools

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technical field.

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