Supervisor, Liability Claims

Join to apply for the Supervisor, Liability Claims role at Great West Casualty Company

Are you a results-driven claims professional with a background in bodily injury and commercial auto? Do you thrive in a leadership role where you can mentor others, influence best practices, and drive operational success? If so, we invite you to bring your expertise to a company known for industry leadership, long-term stability, and a culture that invests in its people.

We’re seeking a Liability Claims Supervisor to lead and support a high-performing team of Liability Adjusters managing complex claims in the commercial trucking insurance sector. This role is key to ensuring quality, compliance, and innovation in claims handling—impacting both client satisfaction and operational excellence.

Location: Knoxville, TN offering a strong community, affordable living, and natural beauty (robust relocation package available).

• Supervise a team of liability adjusters handling third party bodily injury claims.
• Conduct file reviews and audits to ensure accuracy, timeliness, and regulatory compliance.
• Provide mentorship, training, and performance feedback to team members.
• Manage workloads and support efficient case distribution.
• Troubleshoot escalated issues and develop strategic solutions alongside your team.
• Collaborate with internal leadership to uphold best practices and continuous improvement.

• Bachelor’s degree or equivalent work experience in insurance, claims, or a related field.
• Proven claims handling experience in Bodily Injury and Commercial Auto (required).
• Experience with commercial trucking claims strongly preferred.
• Demonstrated success in a supervisory or team leadership role (required).
• Strong interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities while fostering team development.

• Competitive Compensation.
• Generous paid time off and paid company holiday schedule.
• Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA.
• Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs.
• Community volunteer opportunities.
• Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle.
• Scholarships for dependents and tuition reimbursement to further your education.
• Company paid continuing education and monetary awards for professional development.
• Opportunities for a hybrid work schedule (three days in the office, two days remote).

For over 65 years, Great West Casualty Company has provided premier insurance products and services to thousands of truck drivers and trucking companies across America. We have offices located around the country, and over 1,200 professionals are proud to call us an employer of choice. We are dedicated to the success, happiness, and wellness of our employees. If you are looking for a company where your contributions are valued, your continued learning is financially supported, and customer service is a priority, we want to talk to you.

Apply today and join one of America’s largest insurers of trucking companies as we help keep the nation’s economy moving forward one mile at a time.

Great West Casualty Company is an Equal Opportunity Employer.