Branch Operations Manager

Branch Operations Manager – Knoxville, TN (Full‑Time)

Pay: $60,000–$80,000 per year + commission based on experience.

Company Overview: Acts Fleet Maintenance Service, Inc. Founded in 1989, we deliver top‑tier service in the transportation industry with a reputation built on quality, growth, and excellence.

Position Summary: The Branch Operations Manager will oversee all work performed in the branch, supervise all areas of operation, foster a positive environment, ensure customer satisfaction and proper branch operation, and implement strategies to increase productivity and achieve sales goals while complying with federal, state, and local regulations.

• Provide leadership for all team members of the facility.
• Business operations and daily activity management.
• Visit potential customers to gain accounts.
• Contact potential businesses and create proposals for fleet maintenance contractual agreements.
• Create and maintain daily, weekly, monthly, and yearly reports.
• Supervise the facility and manage delegation.

• Independent thinker who can lead with confidence in a fast‑paced environment.
• Sales motivated.
• Strong technical aptitude, motivation, and enthusiasm.
• Punctual, reliable with strong time management and sense of urgency.

• Prior management and leadership experience.
• Organizational and multi‑tasking abilities in a fast‑paced environment.
• Customer service experience.
• Strong understanding of P&L and KPIs.

• Product / industry knowledge.
• Automotive / medium and heavy‑duty fleet experience (preferred but not required).
• Proficiency in computer and scheduling systems.

• Health Insurance – 100% company‑paid single coverage.
• Dental Insurance – comprehensive dental coverage.
• Vision Insurance – affordable vision care.
• Paid Time Off (PTO) – generous paid time off.
• 401(k) Retirement Plan – 3% company match.

• Preventive Maintenance (PM) Inspections.
• DOT Inspections.
• Mechanical Repairs.
• And more in the ever‑evolving transportation industry.

• Be part of a team with over 30 years of trusted service.
• Opportunity to grow within a stable, respected company.
• Work in a supportive environment with real impact on branch success.
• Competitive compensation and potential for advancement.