Operations Supervisor

Operations Supervisor – Biomat USA

The Senior Operations Supervisor plays a critical leadership role in the day-to-day operations of the plasma donor center. As a senior frontline leader, this role is responsible for overseeing the daily activities of donor floor operations, supervising staff, and supporting compliance with regulatory and quality standards. The Senior Operations Supervisor acts as a lead resource during shifts, ensures execution of operational priorities, and provides direct support to the Center Manager in driving performance, donor satisfaction, and continuous improvement.

• Serves as acting leader in the absence of the Center Manager as assigned.
• Oversees donor operations and supervise Operation Supervisor(s) and donor center staff during assigned shifts, including staffing coordination, task assignments, break schedules, and coaching of team members.
• Creates employee schedules to accommodate donor cycles.
• Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center; compiles and submits orders to vendors.
• Keeps Center Manager informed of any irregularities within the center and provides action plans to improve and correct deficiencies.
• Supports and executes daily operational plans to achieve center performance targets related to donor throughput, quality, and productivity.
• Partners with Center Manager and Quality team to identify and resolve deviations or operational concerns in real time.
• Monitors donor flow and proactively addresses delays or service issues to ensure an exceptional donor experience.
• Learns and maintains thorough familiarity and compliance with all state and federal regulations, FDA‑approved Standard Operating Procedure Manual, OSHA, CLIA, cGMP, and internal company procedures.
• Supervises donor selection, plasma collection and all manufacturing records to maintain the highest production standards in accordance with federal and state regulations.
• Attends required training sessions, staff meetings, and other meetings.
• Ensures that accurate and thorough documentation of necessary records is performed.
• Under the guidance of the Center Manager, assures the facility is maintained in a neat and clean condition and all equipment is kept in good working order.
• Submits timely and accurate reports as required by the Center Manager.
• Assists in controlling center donor funds as determined by the Center Manager.
• Participates in onboarding, training, and cross‑training of staff to support center agility and performance.
• Maintains active communication with other service areas to ensure accurate documentation and quality.
• Leads by example in promoting a culture of safety, teamwork, and accountability.
• Reports all unsafe situations or conditions to area lead, supervisor or manager.
• May be trained to repair plasma center equipment.
• Assists the Center Manager in any task necessary in pursuit of company objectives.

High school diploma or GED. Certified as a Phlebotomist, Donor Center Technician, Plasma Processor, and Designated Trainer. CPR Certified.

Typically requires 6 years of related experience with performing phlebotomy, donor processing, and plasma processing duties with demonstrated proficiency to handle difficult situations.

Exceptional customer service skills. Proficient in speaking and writing English, with legible handwriting. Where applicable, bi‑lingual skills. Ability to understand, explain, and follow SOPs and protocols. Ability to work a flexible schedule to meet business needs. Ability to perform in a highly regulated, operations intensive, high‑volume medical business in which the safety of donors and employees, as well as the quality of the plasma collected, are paramount.

Work is performed in a plasma center. Exposure to biological fluids with potential exposure to infectious organisms. Exposure to electrical equipment. Exposure to extreme cold below 32°F while performing functions in plasma freezers. Protective eyewear, garments, gloves, and cold gear required. Work involves standing for up to 4‑6 hours per day,…