Service Project Manager - KNOXVILLE

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Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Conduct all relevant project management activities for various kinds of service projects with internal focus to meet project goals in terms of time, cost, and quality. The CS MI Service Engineering department is committed to providing industry-leading serviceability features and support for field personnel. The team consists of project managers, product technical engineers, authors, and content management specialists who work collaboratively and in parallel with clinical product development processes.

Their integrated approach ensures the availability of essential training materials, technical documentation, service parts, and serviceability requirements for the initial delivery of new products.

In addition to supporting new product launches, the department maintains and updates content for products in the installed base, continuously developing innovative service methodologies to achieve service productivity goals. Through proactive collaboration and a focus on excellence, MI Service Engineering empowers field teams with the resources and expertise needed to deliver outstanding service throughout the product lifecycle.

• Lead all aspects of documentation sustaining activities, ensuring document feedback is handled efficiently and effectively.
• Serve as the primary liaison with cross‑functional teams—including Product Lifecycle Management, Product Management, Manufacturing, Marketing, Sales, other Healthineers divisions, and OEM partners—to drive and accomplish service objectives such as Lifecycle Cost, Maintenance Cost, and Net Promoter Score (NPS) for PET/CT products.
• Create, manage, and own comprehensive service project plans by defining deliverables and ensuring adherence to timelines and established parameters.
• Participate actively in cross‑functional Project Steering and Sustaining Groups, regularly communicating project status updates to both project teams and service group stakeholders.
• Monitor project milestones in alignment with the master schedule, proactively identify potential risks, and oversee the initiation, tracking, and escalation of mitigation strategies as necessary.
• Anticipate and address potential challenges, applying strong negotiation skills to achieve mutually beneficial solutions across stakeholders.
• Demonstrate a strong commitment to service quality by actively participating in decision‑making processes and prioritizing customer needs throughout all project phases.

• Bachelor’s degree in a technical field (engineering, computer science). Equivalent experience will be considered.
• Minimum of 5–8 years in designing or supporting Medical Imaging Devices.
• Practical use of Agile project management methodologies a plus.
• Strong understanding of complex system design and development.
• Experience servicing Computed Tomography (CT) and PET/CT systems a plus.

• Perform well in deadline‑driven projects.
• Detail‑oriented.
• Possess excellent time management and project organization skills.
• Are curious and eager to learn technical concepts and pursue emerging technologies.
• Self‑starting and can work with minimal direction.
• Collaborative, communicate well, and work in a team environment.
• Passionate, driven, and familiar with Customer Service & Service Delivery.

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing.

When you join Siemens Healthineers, you become part…