Quality Product Improvement Engineer

Join to apply for the Quality Product Improvement Engineer role at Pet Safe Brands
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Location:

Knoxville, TN. Job Type: Full time.

Quality Engineer supports product development and continuous improvement by analyzing customer feedback, identifying root causes of product pain points, and collaborating with cross‑functional teams to enhance the overall product experience. This role contributes to risk management, testing, and quality planning throughout the product lifecycle.

• Support Ratings & Reviews Product analysis to identify product improvement opportunities
• Conduct root cause analysis using customer feedback, internal test data, and problem‑solving techniques
• Collaborate with Test Engineering, Quality, and NPI teams to improve First Pass Yields at the CM level
• Lead quality risk management activities: including NPD/ODM Quality Test Plans and DFMEA design reviews
• Lead sustaining/Rating and Review project meetings and drive solutions to resolve quality/design issues
• Coordinate with the China Quality team to address supplier‑related quality concerns
• Develop and maintain Quality Test Plans (QTPs) for new NPD/ODM product development projects
• Create and update Continuous Improvement Documents (CIDs) to drive improvements for future NPD
• Develop, maintain and track product improvements via the Ratings and Review Product Briefs

• B.S. in Electrical or Mechanical Engineering, or equivalent experience
• 3–5 years of experience in a quality engineering role
• Experience with Lean Manufacturing;
  Six Sigma certification preferred
• Strong analytical and problem‑solving skills
• Effective communicator and team collaborator
• Detail‑oriented and results‑driven
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Willingness to travel domestically and internationally (e.g., China, Mexico)
• Experience in manufacturing and product testing environments preferred

• Support our overarching goal to ensure our NPD and top SKU’s exceed 4 Star review ratings
• Support quality assurance for domestic and international contract manufacturers
• Analyze and act on product return data from Customer Care
• Contribute to quality goals and metrics by driving DFMEA reviews and Ratings & Review improvements

Working for Pet Safe Brands definitely has its benefits. We offer a collaborative and creative team‑oriented work environment where we encourage you to take risks to learn and grow! We offer a competitive benefits package including medical, dental, vision, and 401(k) match. In addition we offer a rich wellness program which includes an onsite health clinic, workout facility and of course, we encourage you to bring your dog to work, which is our whole reason for what we do!

Pet Safe Brands is dedicated to offering equal employment opportunity for all teammates and fostering a work environment free of discrimination and harassment. At Pet Safe Brand, our teammates are our greatest strength. We strive to build a workforce as diverse as the customers we serve by hiring great people from a wide variety of backgrounds, life experiences, knowledge, self‑expression and talent.

We recruit and reward teammates based on capability and performance and together we are building a culture that welcomes all dimensions of an individual’s identity including race, color, gender identity or expression, sexual orientation, marital status, age, educational background, national origin or ancestry, religion, veteran status, or physical ability. We embrace these differences and the unique contributions each teammate brings not just because it is the right thing to do but because it makes our company stronger.

While we are committed to creating a diverse and inclusive workplace and a culture of belonging, we recognize that we still have more work to do and a lot more to learn.