Field Quality Associate

Field Quality Associate – Team Quality Services

Position Summary: This position plays a critical role in ensuring the highest standards of quality and reliability for the company’s customers. You will serve as the primary liaison between service locations (typically automotive OEMs) and their suppliers, driving continuous improvement initiatives and resolving quality-related issues in a timely and effective manner. This role requires strong technical expertise, exceptional communication skills, and a proactive approach to problem‑solving.

• Develop and maintain strong relationships with supplier and service location personnel, serving as the main point of contact for quality-related matters.
• Conduct regular audits and assessments of supplier parts at the service location to ensure compliance with quality standards, specification, and material flow.
• Collaborate with cross‑functional teams to establish and implement supplier quality performance objectives.
• Recommend initiatives, including process improvements and corrective action plans, to drive product quality, reliability, and cost reductions.
• Rapidly identify, isolate, communicate, and resolve quality issues.
• Conduct root cause analysis of customer quality issues.
• Understand service location processes and their effect on customers’ parts.
• Provide technical support and guidance to customers and service location staff, assisting them in resolving quality-related challenges and implementing best practices.
• Stay abreast of industry trends, regulatory requirements, and technological advancements in manufacturing and quality assurance.
• Communicate effectively with customer and service location team members, including engineering, quality, logistics, procurement, and production teams, to ensure alignment on quality objectives and expectations.
• Identify leads and generate new business opportunities for the company.
• Document and update notes, audits, issues, contacts, parts, and supplier information in software systems.
• Understand and leverage quality management systems and tools, including ISO, TS 16949, and AIAG Core Tools (APQP, PPAP, FMEA, SPC, MSA).
• Promote proper work ethic and demonstrate the company’s core values, policies, procedures and best practices.
• Comply with all customer and service location requirements, including, but not limited to, health/safety training and vaccination status.
• Demonstrate proficiency using technology, including, but not limited to, smartphones, tablets, computers, mobile applications, web‑based software, typing, data entry, spreadsheets, and the use of video‑conferencing systems.
• Demonstrate the ability to use written and verbal communication skills to deal effectively with diverse groups of people, including proficiency in using a telephone/cellphone.
• Demonstrate the ability to maintain a close working relationship with company team members, customers, service locations, and the general public for the purpose of explanation, interpretation, technical assistance, and non‑routine problem‑solving.
• Demonstrate a proven track record of driving supplier quality improvements and cost reductions.
• Demonstrate excellent problem‑solving skills, with the ability to analyze complex issues and implement effective solutions.
• Demonstrate outstanding communication and interpersonal skills, with the ability to build rapport and influence stakeholders at all levels, inside and outside the company.
• Demonstrate solid project and time‑management capabilities, including the ability to organize, prioritize, and manage multiple projects and tasks simultaneously.
• Demonstrate proficiency in quality analysis tools and methodologies, such as Six Sigma and Lean Manufacturing.
• Demonstrate proficiency in using measurement gauges (calipers, micrometers, feeler gauges, etc.).
• Travel to company facilities, customer locations, or alternate service locations as assigned. Must be able to drive on behalf of the company and/or customers if required.
• Occasional participation in events outside of regular hours may be necessary, which may include meetings, training sessions, and team‑building events.
• Maintain flexibility to work additional…