Assistant Community Manager

Overview

The Willows of West Hills is looking for a reliable and proactive Assistant Community Manager to support daily operations and help foster strong resident relationships.

The Assistant Community Manager will support the Community Manager in oversight of the community operations. This role involves a blend of leasing support, administrative oversight, and resident engagement to ensure each property is operating efficiently and delivering high-quality service.

• Assist with leasing efforts across properties: process rental applications, conduct showings, and maintain accurate availability reports.
• Respond to resident inquiries and service requests with professionalism and timely follow-up.
• Collect and post rent payments, deposits, and fees accurately and on time.
• Monitor resident compliance with lease agreements and assist with enforcement as needed.
• Ensure all leasing documents and resident records are accurate and up to date in App Folio.
• Coordinate move-ins, move-outs, and unit turnovers; update make-ready boards and prepare work orders for maintenance teams.
• Perform regular property walks and assist with unit inspections.
• Maintain marketing listings and update availability across online platforms.
• Contribute to budget preparation, expense tracking, and invoice processing.
• Serve as the on-site lead in the absence of the Community Manager.

• 2+ years of leasing, operations, or property management experience (multifamily preferred).
• Familiarity with App Folio property management software strongly preferred.
• Excellent communication and customer service skills.
• Detail-oriented with strong time management and organizational abilities.
• Working knowledge of Fair Housing laws and general property management practices.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to sit, stand, walk, bend, and lift up to 30 lbs.
• Ability to regularly travel between properties, walk units, and navigate various terrains.
• Must be able to operate a golf cart and, on occasion, a company vehicle.

• Valid and current Driver’s License
• Must pass a background check, drug screen and motor vehicle report prior to first day of employment
• Fair Housing certification or ability to obtain within first 30 days of employment (course provided by employer)

Housing discounts, monthly commissions, paid time off, cell phone reimbursement, health & wellness benefits, and more!