Cafe Team Expert

Overview

A Barnes & Noble bookstore is a gathering place for readers and the community. As Café Team Expert (CTE), you are an integral leader for the café team, developing their knowledge to create a welcoming environment for our customers. You will identify and connect data to impact sales, trends, waste, inventory and other components, ensuring a profitable Café.

• Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team.
• Fill scheduling gaps when possible, being flexible and responsive to store needs (early mornings to late evenings, weekends and most holidays).
• Show a positive and proactive approach, inspiring others to do the same.
• Support the entire store team with kindness, fairness, encouragement and respect.
• Be cheerful and helpful with customers, consistently going out of your way to help them and modeling this for the store team.
• Take initiative to drive your own development, learning enthusiastically and using feedback to improve skills.
• Listen actively, understand information and communicate messages clearly to support company initiatives and goals.
• Prioritize resources and barista support to keep the shift on track.
• Above all, enjoy being a barista!

• Master drink making, food and beverage presentation standards, adjusting displays and coaching others.
• Display strong visual merchandising skills to maintain counter and floor retail fixtures.
• Run an efficient and quick register while taking orders and coaching speed of service.
• Use bookselling skills to support the bookfloor team when available.
• Coach the team to follow loss prevention procedures and maintain a safe, secure bookstore.
• Manage inventory through effective food and beverage orders.
• Complete and submit accurate monthly inventory and waste logs on time.

• Use expert knowledge to make effective food and beverage recommendations to customers, acting as a role model to the team.
• Review category sales, inventory quantities and product waste reports, assessing and acting on information to maximize sales and profitability.
• Meet with the Store Manager regularly to review café sales performance, profitability, training and opportunities to drive café results.
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately.
• Comply with all company policies and procedures.

• Punctual, reliable attendance and flexibility to cover scheduling gaps.
• Positive, proactive, supportive, cheerful and helpful attitude toward customers and the team.
• Eager to learn, develop and use feedback to improve skills.
• Strong communication, listening and resource prioritization skills.
• Enjoy being a barista and willing to contribute to cluster and bookstore.