Key Holder - Retail | Seymour

The Retail Key Holder supports the daily success of the store by leading operations during assigned shifts, serving as Manager on Duty (MOD), and delivering an exceptional customer experience. This role ensures operational excellence, financial accountability, policy compliance, and team support while exemplifying the mission and values of KARM Stores.

Essential Functions Store Operations & Sales Leadership Support the daily operation of the store by implementing sales plans and leading the team to achieve daily, weekly, and monthly sales goals.

Serve as the Manager on Duty (MOD), ensuring company policies, operational procedures, and safety standards are consistently followed.

Make sound operational decisions, prioritize workload, and respond effectively to changing business needs while maintaining an efficient sales floor.

Success Factors:
Operational Excellence
• Accountability & Results
• Critical Thinking & Problem Solving
• Judgment & Integrity Financial Operations & Cash Control Oversee cash handling procedures, including register accountability, drawer counts, deposits, reporting, and opening and closing financial processes.

Ensure accuracy, accountability, and compliance with all company financial and loss prevention procedures.

Protect company assets by maintaining confidentiality and exercising sound financial judgment.

Success Factors:
Judgment & Integrity
• Operational Excellence
• Accountability & Results Team & Floor Leadership Provide day-to-day direction and support to team members by assigning work, coordinating floor coverage, and maintaining productivity throughout the shift.

Lead by example through professionalism, effective communication, and a positive attitude while fostering collaboration and teamwork.

Support a culture of accountability by reinforcing expectations and helping resolve routine operational challenges.

Cross training for paired role in production.

Assist with other duties as assigned to support daily operations and team success.

Success Factors:
Teamwork & Supporting Others
• Communication
• Builds Positive Relationships
• Adaptability & Personal Growth Merchandising, Store Presentation & Customer Experience Ensure the store remains clean, organized, safe, and visually appealing through merchandising, recovery, stocking, pricing, and maintenance activities.

Deliver an exceptional customer experience by building positive relationships, resolving customer concerns professionally, and representing the mission and values of KARM Stores in every interaction.

Promote a welcoming shopping environment that encourages customer satisfaction and supports sales growth.

Success Factors:
Mission Alignment
• Builds Positive Relationships
• Communication
• Operational Excellence
• Accountability & Results Qualifications High  school diploma or equivalent preferred.

Previous retail experience or leadership/ key holder experience required.

Experience with point-of-sale systems and cash handling.

Valid driver's license with an acceptable driving record.

Ability to work flexible schedules, including evenings, weekends, and holidays.

Knowledge, Skills & Abilities Strong interpersonal, customer service, and leadership skills.

Effective verbal communication and conflict resolution skills.

Cash handling, financial accountability, and point-of-sale proficiency.

Ability to effectively use Ipad-based technology and applications to accurately perform daily business operations.

Ability to prioritize multiple responsibilities and lead daily store operations.

Strong attention to detail and organizational skills.

Ability to solve operational problems and make sound decisions independently.

Ability to coach and direct associates while fostering teamwork.

Commitment to professionalism, accountability,…