Inside Sales Representative

Inside Sales Representative

Join Flow Control Group as an Inside Sales Representative, where you will serve as the key interface between customers, our sales and engineering teams, and help drive our growth with high-level customer service and effective communication.

Flow Control Group (FCG) is a leading provider of fluid handling, process, and industrial automation solutions across North America. We are a 100% employee‑owned organization of over 2,000 team members and 95+ entrepreneurial brands, fostering a culture of pride, accountability, and exceptional customer service.

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The Inside Sales Representative position is focused on managing incoming sales inquiries, providing support and coordination for outside sales representatives and the engineering department, and ensuring the delivery of exceptional customer service. The role handles incoming calls, prepares and delivers accurate equipment and service quotes, supports the shipping and receiving department, and maintains customer satisfaction through effective communication and problem‑solving—all without the need for cold calling.

• Handle incoming sales calls with the aim of fostering positive customer relationships and generating sales.
• Support outside sales representatives and the engineering department with administrative tasks, project coordination, and customer communication.
• Prepare and deliver accurate quotes for equipment and services to meet customer needs.
• Provide exceptional customer service, resolving queries and issues in a timely and professional manner.
• Collaborate with the team to identify and implement strategies for sales growth and customer satisfaction.
• Maintain up-to-date knowledge of company’s product lines and services as well as its competitive positioning.
• Ensure all sales activities are recorded in the company’s operating system, maintaining accurate records and reports.
• Be willing to assist other departments such as shipping, receiving, and accounts receivable when necessary.

• Bachelor’s degree or Mechanical Engineering degree.
• Excellent multitasking and organizational skills, capable of thriving in a high‑paced environment.
• Strong self‑motivation and the ability to work effectively under minimal supervision.
• Exceptional communication and interpersonal skills, with a talent for building relationships with customers and team members.
• Proficiency in Microsoft Office and Solid Works.
• Demonstrated ability to learn and understand technical product information.
• A commitment to providing outstanding customer service and support.

• Medical, Dental, Vision insurance.
• Competitive 401(k) matching program.
• Paid time off, holidays, parental leave.
• Extensive training platform (FCG University) with over 80k courses.
• Employee referral program.
• Career growth opportunities across 100+ brands in North America.

Flow Control Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected characteristics.

Entry level

Full‑time

Sales and Business Development

Industrial Machinery Manufacturing

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