Key Account Manager, Retina - Carolina

Outlook Therapeutics (Nasdaq: OTLK) is a commercial-stage biopharmaceutical company redefining the standard of care in retinal disease. In the United States, our lead product has received FDA approval, making it the first and only FDA-approved ophthalmic formulation of its kind for the treatment of wet AMD, and we are preparing for US commercial launch. Our lead product is also the first ophthalmic formulation of its kind to receive Marketing Authorization from the European Commission and the UK MHRA for the treatment of wet age-related macular degeneration (wet AMD), and has launched across Germany, Austria, and the UK.

Driven by the stories of the patients we serve, we are united with the vision-care community around a single goal: a future where everyone with retinal disease can envision a brighter world.

THE OPPORTUNITY

Reports To: National Sales Director

Location:
Field-based – Territory covers a broader region but main area is Knoxville, TN, Charlotte, NC and Raleigh, NC

Employment Type: Full-time

Direct Reports: No

This is a rare ground-floor moment at a company hitting its commercial inflection point. As a lean, fast-moving organization, we offer scope and ownership that larger companies can’t: your work is visible, your decisions matter, and you’ll help build the function rather than simply maintain it. You’ll partner directly with senior leadership and see a clear line between what you do and patients gaining access to a new treatment option.

You will be one of 19 Key Account Managers hand-selected to launch our lead product in Retina. This is our first Expedition Team. Because the team is intentionally small, each KAM covers a large geography with expansive opportunity, carries a territory goal from Day 1, and owns the full customer relationship from first call through long-term growth. You won’t inherit a playbook – you will write it, and your results will set the standard for everyone who follows.

This role is built for people who already know the retina practices in their geography and know exactly where they are going on Day 1, Day 7 and Day 30. If building something from nothing, with incomplete information and a number on your back, sounds like the best job you could have, read on. If it sounds stressful, this role is probably not the right fit.

WHAT YOU'LL DO

Territory & Account Ownership – From Day 1

• Arrive with a written Day 1, Day 7 and Day 30 action plan: priority retina practices, key decision-makers and the access pathway for each.
• Own all commercial activity across a large, multi-state territory as the primary point of contact for retina specialist practices, multi-location retina groups and practice networks.
• Map each account’s full decision structure: retina specialists, practice owners and administrators, billing and reimbursement managers, purchasing and inventory leads, and clinical staff.
• Hunt beyond existing relationships – prospect and open new accounts without waiting for leads.
• Track performance against goals and adjust plans quickly based on account trends and market dynamics.

Buy-and-Bill in the Physician Office

• Lead practice-level conversations on in-office buy and bill, including acquisition cost, Medicare Part B (ASP-based) reimbursement, J-code billing, payer mix and cash-flow impact.
• Guide practices through purchasing via specialty distributors and GPO arrangements, as well as inventory management and product handling.
• Partner with Access & Reimbursement, Strategic Accounts, and Trade & Distribution colleagues within defined compliance boundaries, so practices are reimbursed and reorder with confidence.
• Deliver compliant, on-label presentations that position our product in a competitive anti-VEGF market, including against compounded alternatives.

Adoption &…