Security Operations Center Lead

The SOC Lead will lead the entire second shift operation  SOC Lead supervises and provides direction to the second shift of security officers, including the Rover Patrol position. The SOC Lead serves as the primary on shift leader for second shift, ensuring officers are performing their duties, addressing operational issues, and maintaining compliance with KUB post orders and expectations.

Our Security Officers protect the Industrial or commercial property of our clients against fire, vandalism, and illegal entry. Our clients range from Class-A Office Buildings, Luxury Residential Properties, Distilleries, Fortune 500 Companies, Financial Institutions, telecommunications, manufacturing/industrial factories, Hospitals, and many others. The successful candidate will be a problem solver, possess critical thinking skills, and be detail-oriented. This position is responsible for best practices for communicating information surrounding those incidents to leadership as appropriate.

The lead will monitor cameras and alarms, dispatch associated calls via telephone and radio, and provide general assistance to both employees and guests.

The lead is responsible for answering routine and emergency calls, monitoring alarms and video equipment, including video alarms, door alarms, and duress alarms, and providing general assistance to employees, vendors, and guests

• Problem Solving
  - Identifies and resolves problems promptly;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem-solving situations;
  Uses reason even when dealing with emotional topics.
• Technical Skills
  - Assesses own strengths and weaknesses;
  Pursues training and development opportunities;
  Strives to continuously build knowledge and skills;
  Shares expertise with others.
• Customer Service
  - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Solicits customer feedback to improve service;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills
  - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens andgets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication
  - Writes clearly and informatively;
  Edits work for spelling and grammar;
  Varies writing style to meet needs;
  Presents numerical data effectively;
  Able to read and interpret written information.
• Diversity
  - Demonstrates knowledge of EEO policy;
  Shows respect and sensitivity for cultural differences. Educates others on the value of diversity, promotes a harassment- free environment, and builds a diverse workforce.
• Ethics
  - Treats people with respect;
  Keeps commitments; inspires the trust of others;
  Works with integrity and ethically;
  Upholds organizational values.
• Organizational Support – Follows policies and procedures;
  Completes administrative tasks correctly and on time; supports organization’s goals and values;
  Benefits the organization through outside activities;
  Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions;
  Exhibits sound and accurate judgement;
  Supports and explains reasoning for decisions;
  Includes appropriate people in decision-making process;
  Makes timely decisions.
• Professionalism – Tactfully approaches others;
  Reacts well under pressure. Treats others with respect and consideration regardless of their status or…