Field Technician; Knoxville, TN EG

Join to apply for the Field Technician (Knoxville, TN) EG4031 role at ITG Communications, LLC

Cable technicians work in homes and businesses to install and repair telecommunications cables—such as phone lines, internet cables, or cable television. The role requires direct customer interaction and strong technical skills, including the use of diagnostic equipment and tools. Technicians must perform quality control inspections on installations, maintain a good driving record with limited tickets, utilize a 28‑foot ladder (up to 75 lbs), work early/late hours as needed, and adhere to safe driving practices while operating a company‑owned vehicle.

• Service and troubleshoot cable products.
• Complete work orders and obtain proper signatures for accurate billing.
• Ensure all installation work meets quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow.
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform installation work as required.
• Conduct quality‑control inspections.
• Provide training assistance to other technicians when needed.
• Drive the company vehicle.
• Install HSD/Cable/Phone service per work order.
• Communicate with supervisors and customers.
• Manage time effectively and meet scheduled time frames.

• Apply common sense understanding to carry out instructions provided in written, oral, or diagram form.
• Define problems, collect data, establish facts, and draw valid conclusions; interpret various technical instructions.
• Perform basic arithmetic operations, including addition, subtraction, multiplication, and division with numerical and currency data.
• Read and comprehend simple instructions, short correspondence, and memos; write simple correspondence.
• Effectively present information in one‑on‑one and small‑group settings to customers, clients, and coworkers.
• Maintain a safe driving record and ability to drive covered vehicles.
• Contain a strong sense of customer service and interpersonal skills.

• Stand, walk, sit, and use hands to handle or feel.
• Reach with hands and arms; climb and balance; stoop, kneel, crouch, and crawl.
• Lift up to 75 lbs and maintain all safety expectations.
• Drive a covered vehicle with a safe driving record.

• Technical Skills – assess strengths and weaknesses; pursue training; share expertise.
• Customer Service – manage difficult situations; respond promptly; solicit feedback.
• Interpersonal Skills – solve conflict; maintain confidentiality; listen without interrupting; remain open to ideas.
• Written Communication – write clearly and edit for spelling/grammar; present data effectively.
• Teamwork – balance individual and team responsibilities; give/receive feedback; build morale.
• Ethics – treat people with respect; keep commitments; uphold integrity.
• Organizational Support – follow policies and procedures; complete tasks on time.
• Judgment – make decisions; provide reasoning; involve appropriate people.
• Professionalism – interact tactfully; perform under pressure; keep commitments.
• Quality – demonstrate accuracy; seek improvements; monitor own work.
• Quantity – meet productivity standards; complete work in a timely manner; increase productivity.
• Safety & Security – observe procedures; report unsafe conditions; use equipment properly.
• Attendance/Punctuality – be consistently at work; ensure coverage when absent.
• Dependability – follow instructions; be responsible; commit to long hours when needed; notify when applying an alternate plan.

ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories.

ITG complies with all applicable federal, state and local laws respecting consideration of unemployment status in hiring decisions.

Entry level

Full‑time

Engineering and Information Technology

Telecommunications